Explore the demo01
Read your lockout steps
Share the keypad troubleshooting steps from that property’s house guide, such as how to wake the lock before entering the code.
Vacation rentals
An AI receptionist for vacation rental managers that never sleeps through a lockout.
Guests message about check-in times, parking, and the hot tub at every hour, and owners call to ask about management. Your assistant answers from your house guides in the guest’s language, takes direct booking inquiries, and books owner consultations. Lockouts, leaks, and anything unsafe go straight to your on-call team.
An AI receptionist for vacation rental managers answers guest calls, texts, and WhatsApp messages at any hour, using your house guides, policies, and local tips. InsertChat’s assistant handles check-in, parking, and amenity questions, takes direct booking inquiries and owner leads, and flags lockouts, leaks, and noise complaints for your on-call team.
EXAMPLE WORKFLOW · WhatsApp
Turn a late-arrival lockout into an urgent on-call alert
A guest messages your WhatsApp number at 11:20 p.m. on a Friday, three hours after your office closed.
“We just got to the beach house and the door code isn’t working. It’s raining and we have two kids with us.”
02
Confirm the stay
Record the guest’s name, the property, the name on the reservation, and a callback number. The assistant never sends a door code itself.
03
Alert your on-call team
Mark the conversation urgent so your on-call staff get an email alert, and tell the guest someone will contact them.
Your team sets the boundaries
Your on-call staff verify the guest and send access through your usual system. The assistant doesn’t promise arrival times or refunds.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for vacation rental managers
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Check-in and checkout times, parking, and directions
- Appliances, hot tubs, and house rules, from each house guide
- Direct booking inquiries, with dates and party size recorded
- Pet, early check-in, and late checkout policies
- Owner inquiries about your management services, booked as consultations
Sent straight to your team
- Lockouts and door codes that don’t work
- Leaks, no power, no heat, or no air conditioning
- A gas smell, smoke, or a carbon monoxide alarm
- Neighbor complaints about noise or parties
- Guest injuries, after the caller hears your 911 instruction
What it asks and what it needs to know
Details it collects
- Guest name and the name on the reservation
- Property name or address
- Arrival and departure dates
- Number of guests and any pets
- What’s wrong and when it started
- Callback number and preferred channel
- For owners, property location, size, and current rental status
What to add to its knowledge
- A house guide for each property, covering parking, appliances, and quirks
- Check-in, checkout, pet, and party policies
- Your direct booking link and how pricing works
- Emergency steps and who is on call
- Local tips, from grocery stores to beach access
- Management services and fees for owners
Can an AI receptionist answer vacation rental guests 24/7?
Yes. Guests can call, text, or message on WhatsApp, and the assistant answers from the house guide for their property at any hour, in the language they write in. Routine questions about parking, the hot tub, or checkout get answered on the spot. Urgent problems are flagged, and your on-call staff get an email alert.
Does it connect to our property management software or Airbnb?
No. InsertChat doesn’t connect to vacation rental software, channel managers, or booking platforms, so it can’t see reservations, change dates, or send door codes. It answers from your guides, records the reservation name for your staff, and passes anything that needs your system to your team. Guest messages inside Airbnb or Vrbo stay in those apps.
Can it take direct bookings?
It takes the inquiry and points guests to your direct booking link. The assistant records the dates, party size, pets, and property, shares your published rates and policies, and saves the inquiry as a lead for your team. It doesn’t check nightly availability or take payment, so your booking engine stays the source of truth.
How much does an AI receptionist for vacation rentals cost?
Pro is $98 a month for one phone number, monthly credits, three AI assistants, and three seats. Calls use credits in whole minutes, and texts and WhatsApp messages can carry their own charges. Managers in several markets can give each market its own assistant and local number, at $10 a month per extra number, or move to Growth for up to 20 assistants.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / TodayOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for vacation rental managers
After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answering
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messaging
Bilingual answering
Callers who speak Spanish hear Spanish, and callers who speak English hear English, from the same assistant and knowledge.
Explore Bilingual answeringConnect the calendar and tools you use
All integrations ↗
More real estate industries
Real estate overview ↗- Property managementTake maintenance requests from residents and showing requests from renters, day or night.
- Self-storageAnswer unit size and price questions, book move-ins, and flag break-ins and gate problems for your manager.
- HOA managementAnswer homeowner calls about dues, amenities, and architectural requests, and flag common-area emergencies.
Yes. Add a house guide for each property, and the assistant asks which home the guest is staying in before answering. Keep property names consistent across your guides, so a question about the hot tub at one cottage gets that cottage’s answer.
Only what you put in its knowledge, and door codes don’t belong there. The assistant can’t verify who is messaging, so leave access codes to the system that sends them after booking. When a guest can’t get in, the conversation is flagged urgent, and your on-call staff verify the booking and send access themselves. Whether Wi-Fi details go in a house guide is your call.
Yes. Owners hear your management services and fees as you publish them, share their property’s location, size, and rental history, and book a consultation. A high-intent alert tells your business development lead right away, and the contact keeps the lead’s source, such as the landing page or the number they dialed.
Yes. Set your office hours and time zone, and calls ring your team during the day. After closing, the assistant takes every call. On busy changeover days, you can also ring the office first and let the assistant answer after 5 to 60 seconds without a pickup. Texts and WhatsApp messages get a reply at any hour.
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