Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward Verizon calls to your AI receptionist
Verizon has three common business setups, and each forwards differently: Verizon Wireless uses dial codes, Business Digital Voice uses its user portal, and One Talk can also forward on an after-hours schedule.
Verizon Wireless
Available for numbers in the United States. In the dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.
Forward all calls
- From the Verizon phone, call
*72XXXXXXXXXX.
Forward unanswered or busy calls
- From the Verizon phone, call
*71XXXXXXXXXXto forward unanswered calls.
Turn forwarding off
- Call
*73from the Verizon phone to stop forwarding.
Source: Verizon Wireless documentation, reviewed .
Verizon Business Digital Voice
Available for numbers in the United States.
Forward all calls
- Open the Verizon Business Digital Voice user portal.
- Choose Call Settings, then Call Forwarding Always, and enter your private routing number.
Forward unanswered or busy calls
- Open the Verizon Business Digital Voice user portal.
- Enable both When busy and When no answer, using your private routing number.
Turn forwarding off
- Open Call Settings in the Verizon Business Digital Voice portal.
- Disable every forwarding rule that points to your private routing number.
Source: Verizon Business Digital Voice documentation, reviewed .
Verizon One Talk
Available for numbers in the United States.
Forward all calls
- Open One Talk, then Manage features and Call Forwarding.
- Enable Always and enter your private routing number.
Forward unanswered or busy calls
- Open One Talk, then Manage features and Call Forwarding.
- Enable Busy and No Answer, using your private routing number.
Forward calls after hours
- Create or select the required after-hours schedule in One Talk.
- Assign Group or Selective Call Forwarding to that schedule using your private routing number.
Turn forwarding off
- Open One Talk call-forwarding settings.
- Disable the forwarding rule or schedule that points to your private routing number.
Source: Verizon One Talk documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxIf the number is on a Verizon mobile phone, follow the Verizon Wireless steps. Office lines managed in the Business Digital Voice portal follow those steps, and One Talk users manage forwarding in One Talk. The setup screen asks you to confirm the provider you pay for.
One Talk can, with an after-hours schedule assigned to call forwarding. For the other Verizon services, forward unanswered calls, or forward all calls and set InsertChat’s routing to ring a team member’s mobile or direct line during business hours.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.