Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward T-Mobile calls to your AI receptionist
On T-Mobile, forwarding is set in the phone’s own call settings. Forward every call, or set separate destinations for unanswered, busy, and unreachable calls.
T-Mobile
Available for numbers in the United States.
Forward all calls
- Open the Phone app settings for the T-Mobile device.
- Choose Call forwarding, then Always forward, and enter your private routing number.
Forward unanswered or busy calls
- Open the Phone app settings for the T-Mobile device.
- Set the unanswered, busy, and unreachable forwarding destinations to your private routing number.
Turn forwarding off
- Open the device Call forwarding settings.
- Turn off every forwarding condition that points to your private routing number.
Source: T-Mobile documentation, reviewed .
Finish the setup in InsertChat
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Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
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Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxOpen the Phone app’s settings and look for Call forwarding; the exact menu names vary by device. Set each condition you want, such as unanswered, busy, and unreachable, to your private routing number.
Forwarding unanswered calls sends them to the AI receptionist instead of voicemail. If voicemail keeps answering first, make sure the unanswered condition points to your routing number, then run verification again.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
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