Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward AT&T calls to your AI receptionist
AT&T Business landlines forward with star codes dialed from the business line. Forward every call, or only the calls nobody answers and the calls that come in while the line is busy.
AT&T Business
Available for numbers in the United States. In the dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.
Forward all calls
- From the business line, call
*72XXXXXXXXXX#and wait for confirmation.
Forward unanswered or busy calls
- From the business line, call
*92XXXXXXXXXX#for unanswered calls. - Then call
*90XXXXXXXXXX#for busy calls.
Turn forwarding off
- Call
*73#to disable all-call forwarding. - Call
*93#and*91#to disable unanswered and busy forwarding.
Source: AT&T Business documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxThese steps are for AT&T Business phone lines. AT&T wireless phones use their own forwarding settings, so choose Another provider during setup or check AT&T’s wireless instructions before you dial.
Forward all calls if the AI receptionist should answer every call. Forward unanswered and busy calls if your team picks up first and the assistant takes the overflow; that needs both the *92 and *90 codes.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
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