Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward TELUS calls to your AI receptionist
TELUS home phone lines forward every call with 72#. Dial it from the line, enter the forwarding number when prompted, and dial 73# to stop.
TELUS Home Phone
Available for numbers in the Canada.
Forward all calls
- From the TELUS home phone, dial
72#and follow the prompts. - Enter XXXXXXXXXX when asked for the forwarding number.
Turn forwarding off
- From the TELUS home phone, dial
73#to stop forwarding.
Source: TELUS Home Phone documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxYes, if your business number is a TELUS home phone line. Other TELUS services may use different settings; if yours is not listed, choose Another provider during setup and ask TELUS to forward calls to your private routing number.
Enter the 10 digits of the private routing number shown in your InsertChat phone settings, then wait for the confirmation before hanging up.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
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Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.