Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward Bell calls to your AI receptionist
Bell Business lines forward all calls from the Bell Business voice portal, with a Call Forward: All calls rule you can turn on and off.
Bell Business
Available for numbers in the Canada.
Forward all calls
- Open the Bell Business voice portal and select Call Forward: All calls.
- Enter your private routing number, then save and enable the rule.
Turn forwarding off
- Open the Bell Business voice portal.
- Disable Call Forward: All calls for your private routing number.
Source: Bell Business documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
After-hours answering
Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxThe reviewed Bell Business steps forward all calls. Forward all calls to InsertChat and set its routing to ring a team member’s mobile or direct line first; the AI receptionist then answers only when nobody picks up.
Enter the private routing number shown in your InsertChat phone settings as the forwarding destination, save, and enable the rule. Then run verification in InsertChat.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
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Start with the questions you answer every day.
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