Skip to content

Call forwarding

How to forward Rogers calls to your AI receptionist

Rogers Wireless forwards with codes dialed from the phone, including separate codes for busy and no-reply calls. Rogers Business Phone forwards all calls from its call-forwarding settings.

Get startedExplore the demo

Rogers Wireless

Available for numbers in the Canada. In the dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

Forward all calls

  1. From the Rogers phone, call *21*XXXXXXXXXX#.

Forward unanswered or busy calls

  1. Call *67*XXXXXXXXXX# to forward busy calls.
  2. Call *61*XXXXXXXXXX# to forward calls with no reply.

Turn forwarding off

Source: Rogers Wireless documentation, reviewed .

Rogers Business

Available for numbers in the Canada.

Forward all calls

  1. Open Rogers Business Phone call-forwarding settings.
  2. Set the forwarding destination to your private routing number and enable the rule.

Turn forwarding off

Source: Rogers Business documentation, reviewed .

Finish the setup in InsertChat

01

Enter your business number

In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.

02

Forward to your routing number

Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.

03

Verify with a test call

InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

What happens after calls arrive

AI receptionist

Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.

Explore AI receptionist

After-hours answering

Ring your team during business hours. After hours, or when nobody answers, the AI receptionist takes the call.

Explore After-hours answering

Shared inbox

Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.

Explore Shared inbox

Rogers call forwarding: common questions

Setup, costs, and removal

Get started

The reviewed Rogers Business Phone steps forward all calls. To catch only unanswered calls, forward all calls to InsertChat and set its routing to ring a team member’s mobile or direct line first, so the assistant answers when nobody picks up.

Yes. Keeping your number by forwarding works for Canadian and US numbers, and Rogers is one of the providers listed in setup.

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.

Facts last reviewed .

Build your AI front desk.

Start with the questions you answer every day.

Add your business information, test the answers, and connect your first customer channel.

Get started with InsertChatExplore the demo