Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward Comcast Business calls to your AI receptionist
Comcast Business Voice forwards every call when you press *72 and dial the forwarding number, and *73 turns it off. Press *92 to forward unanswered calls and *90 for busy calls. Dial from the business line with your InsertChat routing number, and the AI receptionist picks up.
Comcast Business Voice
Available for numbers in the United States. In the dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.
Forward all calls
- Lift the receiver on the business line and press
*72. Wait for the stutter tone, then the normal dial tone. - Dial
XXXXXXXXXXand stay on the line until the call is answered. - If it isn’t answered, hang up and press
*72again within two minutes to activate forwarding.
Forward unanswered or busy calls
- Press
*92, wait for the second dial tone, dialXXXXXXXXXX, and listen for the confirmation tone to forward unanswered calls. - Press
*90, wait for the second dial tone, dialXXXXXXXXXX, and listen for the confirmation tone to forward busy calls.
Turn forwarding off
- Press
*73to turn off Call Forwarding Always. - Press
*93and*91to turn off no-answer and busy forwarding.
Source: Comcast Business Voice documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionist
After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxComcast activates Call Forwarding Always once the destination answers. If the routing number doesn’t pick up, hang up, pick up again, and press *72 within two minutes; Comcast then turns forwarding on without an answer.
Comcast says not to activate Call Forwarding No Answer on a phone that’s part of a Hunt Group, and Call Forwarding Busy isn’t available with Hunt Group. Choose Forward all calls for that line, or check with Comcast first.
These star codes are for Comcast Business Voice and VoiceEdge Select. Comcast points Business VoiceEdge customers to separate call-forwarding instructions, so choose Another provider during setup if you use VoiceEdge.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.