Explore the demo01
Enter your business number
In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
Call forwarding
How to forward Nextiva calls to your AI receptionist
Nextiva forwards every direct call when you dial *72, enter the forwarding number at the prompt, and press #. Dial *73 to stop. Use your InsertChat routing number as the forwarding number, and the AI receptionist answers calls made to that Nextiva user.
Nextiva
Available for numbers in the United States. In the dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.
Forward all calls
- From the Nextiva phone, dial
*72. - When prompted, enter
XXXXXXXXXXand press #. - Wait for the message to finish playing.
Turn forwarding off
- From the Nextiva phone, dial
*73and wait for the message to finish playing.
Source: Nextiva documentation, reviewed .
Finish the setup in InsertChat
02
Forward to your routing number
Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
03
Verify with a test call
InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.
What happens after calls arrive
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
Explore After-hours answering
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxYes. An administrator opens Users, chooses Voice Settings for the user, selects Forwarding, expands Call forwarding (always), enters the number, clicks Save, and turns the toggle on.
No. Nextiva’s Call Forwarding Always forwards direct calls to the user only, not calls distributed by a call center or call group, and Call Forwarding Selective overrides it.
Nextiva documents Call Forward When Unanswered in the voice portal, which forwards after a set number of rings. InsertChat’s Nextiva steps cover all calls; for missed calls only, choose Another provider in setup and enter your routing number in that unanswered setting.
The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.
Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.
Facts last reviewed .
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