Explore the demo01
Check the zone and cutoff
Confirm both addresses are inside your service area, then share the evening pickup cutoff and the next-morning rate you publish.
Couriers & delivery
An AI receptionist for couriers when dispatch can’t get to the phone.
Customers call to book a pickup, check your rush rates, or ask where a package is while your dispatcher is on the line with a driver. Your assistant takes pickup details for dispatch to confirm, answers from your zones and published rates, and flags missed deadlines and lost items.
An AI receptionist for courier and delivery companies answers customer calls and texts while your dispatchers are busy, using your service area, cutoff times, and published rates. InsertChat’s assistant collects pickup and delivery addresses, package details, and deadlines for your dispatch staff to confirm, logs “where is my delivery?” questions with the reference number, and alerts your team to missed pickups and damage claims.
EXAMPLE WORKFLOW · Phone call
Get a next-morning delivery ready for dispatch
A print shop manager calls at 6:20 p.m., after your day dispatcher has signed off.
“I’ve got three boxes of brochures, about 20 pounds each, that need to be at a hotel across town by 9 tomorrow. Can you grab them tonight?”
02
Take the pickup details
Record the box count and weights, the door the driver should use, who will hand the boxes over, and the 9 a.m. deadline at the hotel.
03
Hand it to dispatch
The request waits in the shared inbox with every detail, so your dispatcher can confirm it with the caller and slot it into the night’s runs.
Your team sets the boundaries
Missed pickups on deadline runs, damaged or lost items, and driver incidents go to your team at once, and court or medical deliveries up against a deadline are flagged as soon as they come in.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
What it handles for courier and delivery companies
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
Handled by your assistant
Handled by your assistant- Pickup requests with addresses, sizes, and ready times, for dispatch to confirm
- Service area, cutoff times, and the rates you publish for each delivery type
- Recurring pickups and new business account inquiries
- “Where is my delivery?” questions, logged with the reference number for dispatch
- Proof-of-delivery requests, passed to your office with the order details
Sent straight to your team
- A missed or failed pickup on a time-critical shipment
- Damaged or lost item claims
- Medical or legal deliveries with a deadline
- Driver accidents and incidents on the road
- Complaints about a driver or a late delivery
What it asks and what it needs to know
Details it collects
- Caller name, company, and callback number
- Pickup and delivery addresses, with suite or dock details
- Number of pieces, sizes, and weights
- Ready time and the latest acceptable delivery time
- Recipient name and whether a signature is required
- Reference number, for delivery status questions
- Account name, for existing business customers
What to add to its knowledge
What to add to its knowledge- Delivery zones by ZIP code or mileage
- Rates you publish for standard, rush, and scheduled deliveries
- Same-day cutoff times and after-hours availability
- Size and weight limits, and items you won’t carry
- How recurring routes and business accounts are set up
- Proof-of-delivery, damage, and lost-item claim policies
Can an AI receptionist take pickup requests for a courier company?
Yes, and each one goes to your dispatchers to confirm. The assistant asks for both addresses, the number of pieces with sizes and weights, when the package is ready, and when it has to arrive. It checks the addresses against your service area and shares the rate you publish for that delivery type. Assigning a driver and confirming the run stay with your dispatch team.
What happens when a customer asks where their delivery is?
The assistant collects the details and passes the question to your dispatch staff, because InsertChat has no tracking connection. It asks for the reference number, the sender and recipient, and the delivery address, then marks the conversation for a person. Your dispatcher checks with the driver and gets back to the customer. Proof-of-delivery requests follow the same path, and a missed deadline on an urgent run is flagged right away.
How much does an AI receptionist for courier and delivery companies cost?
A courier company on Pro pays $98 a month for one phone number, monthly credits, three AI assistants, and three seats for dispatch and office staff. Every call is charged in whole minutes against those credits, so a quick pickup call still counts as a full minute. Texts and WhatsApp messages can carry their own charges, and a separate number for account customers is $10 a month.
Explore the shared workspace
Explore the InsertChat demo ↗
InsertChat / InboxOpen full demo Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
Features for courier and delivery companies
AI receptionist
Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.
Explore AI receptionist
AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
Explore AI text messaging
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. See the conversation, the customer, and what needs your attention.
Explore Shared inboxConnect the calendar and tools you use
All integrations ↗
Yes. Customers can text your InsertChat number and get short replies, or email an inbox you connect through Gmail or Outlook. On email, the assistant can draft replies for your approval or send them after a delay, and it holds back complaints and anything it’s unsure about. Texts, emails, and calls all land in one shared inbox with each customer’s history.
Yes. Save drivers and account contacts in InsertChat, then set the assistant to answer only callers who aren’t saved contacts. Their calls ring the dispatch number you enter, while new customers and one-off pickups reach the assistant. A driver calling from an unsaved phone gets the assistant instead, and it takes the message for dispatch.
No. InsertChat doesn’t connect to courier dispatch, routing, or tracking software, so your dispatchers keep working in the system they use now. The assistant hands them complete requests in the shared inbox, and each customer’s contact keeps their conversation history and notes. If you manage business accounts in HubSpot or Zoho, you can enable CRM actions there, with no background sync.
Yes. Choose the setting where the assistant answers when nobody picks up, and your dispatch line rings for 5 to 60 seconds first. You can also limit it to after-hours calls. Couriers in the US and Canada can forward the number customers already call, and elsewhere InsertChat offers local or toll-free numbers where available. InsertChat doesn’t offer number porting.
Facts last reviewed .
Build your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.