Answer from your programs
Share the youngest age you enroll, infant room hours, the tuition you publish, and how your waitlist works.
Childcare & daycare
Expecting parents call about infant openings, families ask about tuition and hours, and the phone rings during nap time and pickup. Your assistant answers from your programs and policies, books tours, takes waitlist requests, and sends anything about a child’s safety, custody, or pickup straight to your director.
An AI receptionist for childcare centers and daycares answers calls, texts, and website chats while your teachers are with the children. InsertChat’s assistant explains your age groups, hours, tuition, and enrollment steps, books tours, records waitlist requests, takes absence messages, and sends child safety, custody, and pickup concerns to your staff at once, without deciding anything about a child.
EXAMPLE WORKFLOW · Phone call
An expecting parent calls at 1 p.m., during nap time, while your director is in a classroom.
“We’re due in April and I’ll be back at work in July. Do you take infants, and is there a waitlist? Could we come see the center?”
Share the youngest age you enroll, infant room hours, the tuition you publish, and how your waitlist works.
Collect the parents’ names, the due date, the start date they need, and full or part time, and note it as a waitlist request.
Offer tour times outside nap and pickup, book one, and send a reminder before the visit.
A parent reporting an injury, an illness, a custody change, or a pickup by someone new reaches your staff immediately. Emergencies get your instruction to call 911.
Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions.
Answers come from the knowledge you add. Anything on the urgent list follows the handoff rules you set.
It sends them to your staff, who make every decision. Custody questions, court orders, a change to the authorized pickup list, or someone new asking to collect a child are marked urgent so your director is notified at once. The assistant tells the caller a staff member will follow up and gives your emergency instruction when someone is in danger.
Only what you put in its knowledge, so keep children’s records out. Add your public program information, policies, and tuition. Questions about a specific child, like how they napped or whether they were picked up, go to your staff, who can confirm who they’re talking to.
It answers from the list you write. Add the state or county subsidy programs you accept, any sibling discount, and how families apply, and the assistant explains them as written on calls, chats, and texts. Eligibility and paperwork questions go to your director, because the assistant can’t check a family’s case or approve a discount.
It records waitlist requests and leaves the list to you. The assistant explains how your waitlist works, collects the child’s age or due date, the start date, and the schedule, and saves the request on the family’s contact. InsertChat doesn’t connect to childcare management software, so your director moves families off the list.
Pro costs $98 a month, including one phone number, monthly credits, three staff seats, and three AI assistants. Calls round up to whole minutes, and texts can carry their own charges. Centers with more than one location can give each its own assistant, hours, and number, at $10 a month per extra number.
Explore InsertChat’s shared workspace with Northstar Home Services, our fictional demo business.
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
Explore AI receptionistBring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxCallers who speak Spanish hear Spanish, and callers who speak English hear English, from the same assistant and knowledge.
Explore Bilingual answeringYes. A parent can call or text that their child is out sick, and the assistant takes the child’s name, classroom, and reason, then marks the message for your team. It confirms the message was recorded, and anything about symptoms or exposure goes to your director under your sick-child policy.
Yes. Your front desk phone rings first for a delay you choose, from 5 to 60 seconds, and the assistant answers when nobody is free. A call that reaches a staff voicemail comes back to the assistant too, so a busy pickup doesn’t mean a missed tour request.
Yes. Tours the assistant books get a text or email reminder 72 and 24 hours before, and parents can reply or call to move a tour it booked. Turn on booking notifications and your director hears about each new tour as it’s booked.
If your center is in the US or Canada, yes. Forward that number to InsertChat, and a verification call confirms the forwarding. Outside the US and Canada, choose a local or toll-free InsertChat number where one is available. Number porting isn’t offered.
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