AI Knowledge Base: Train Agents on Your Data
Generic AI agents make things up. They hallucinate product details, invent policies, and confidently give wrong answers. InsertChat's knowledge base grounds every response in your actual content — documents, website pages, videos, spreadsheets. RAG-powered accuracy with automatic content refresh, so answers stay current as your docs change.
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Why generic AI
agents fail businesses
What happens when your agent answers from training data instead of your data.
AI hallucinations damage trust
When your agent invents a return policy that doesn't exist or quotes the wrong price, customers lose confidence — and you lose deals.
Outdated answers frustrate users
You updated your pricing page last week, but your agent still quotes the old prices. Without auto-refresh, knowledge goes stale fast.
No way to scope what the AI knows
Your support bot shouldn't answer sales questions, and your sales bot shouldn't quote support docs. You need knowledge boundaries, not one giant bucket.
Manual re-training is unsustainable
Every time a help article changes, someone has to manually update the AI. That process breaks within a month — and nobody notices until customers complain.
Source types
you can connect
Pull knowledge from the sources your team already maintains.
Websites and sitemaps
Point the agent at your website or sitemap. It crawls your pages and re-syncs on a schedule you set — so when you update your pricing page, the agent knows within hours, not weeks.
Documents and spreadsheets
Drop in your existing documentation as-is. SOPs, product guides, HR policies, price lists — no reformatting needed. We handle PDF, DOCX, PPTX, XLSX, CSV, and more.
YouTube and audio
Paste a YouTube URL and the agent extracts the transcript automatically. Training videos, webinar recordings, and podcast episodes become searchable knowledge your agent can answer from.
Structured sources
Connect structured data like product catalogs, inventory feeds, or S3 buckets. The agent can answer 'Do you have this in stock?' or 'What's the price of X?' from live data.
Supported file types
for your knowledge base
Upload common formats without conversion steps.
Control freshness
and scope
Keep content accurate and scoped.
Workspace isolation
Each agent only sees the knowledge you assign to it. Your support bot answers from support docs; your sales bot answers from sales materials — no cross-contamination between agents.
Auto refresh
Set daily, weekly, or custom refresh schedules. When your help center article changes, the agent's answers update automatically — no manual re-training, no stale content.
Language control
Tag sources by language so the agent retrieves the right content for French customers vs. English customers — no mixed-language answers, no confused responses.
Search and filters
Search across all your sources from one place. Filter by type, date, or agent to find exactly which content is driving answers — or where gaps exist.
Common use cases
for your knowledge base
A few simple ways teams use InsertChat.
Support and help centers
Turn your 200-page help center into instant answers. Customers ask in natural language, the agent finds the relevant paragraph and responds — no more 'search our FAQ' dead ends.
Internal knowledge
New hires ask 'What's our refund policy?' and get the answer from your actual policy document — not a hallucinated guess. Internal knowledge, always accurate, always available.
Product catalogs
Your agent answers 'Is the blue model in stock?' by checking your live product feed — not a cached page from last month. Real-time inventory answers from structured data.
Learning content
Upload training manuals and onboarding videos. New team members ask questions and get answers grounded in your actual materials, with source citations for verification.
What grounded answers
change in practice
The difference between an agent that guesses and one that knows.
- Resolve 40-60% of common questions automatically — pricing, shipping, returns, product specs — without a human touching the conversation
- New team members find answers in seconds instead of messaging three people and waiting an hour for a response
- Every channel — website widget, in-app embed, API — draws from the same knowledge base. One source of truth, zero drift between channels
- Support agents stop alt-tabbing between five tabs to find the right doc. The AI surfaces the exact paragraph with a source link
What our users say
We deployed AI support in 20 minutes. Our response time dropped by 80%. Customers love it.
Marcus Weber
Head of Support, Notion
Finally, one place for all my AI needs. The ability to switch models mid-conversation is game-changing.
Sarah Chen
Product Designer, Figma
The white-label option let us offer AI services to our clients overnight. Revenue grew 40% in Q1.
Elena Rodriguez
Agency Founder, Digitale Studio
Frequently asked questions
Tap any question to see how InsertChat would respond.
Contact supportInsertChat
AI Support
Hey! 👋 Browsing Product questions. Tap any to get instant answers.
What is InsertChat?
An AI agent workspace that lets you build agents grounded in your knowledge and deploy them to web, app, or API. Connect tools and integrations to complete workflows.
What's the difference between an agent and an InsertChat agent?
A basic agent is prompt-only. InsertChat agents are grounded in your sources, configurable per use case, and able to use tools and integrations.
How do agents stay accurate and avoid hallucinations?
Ground your agent in a knowledge base your team controls and keep it fresh. Use analytics to find gaps and improve coverage over time.
What can I connect as knowledge?
URLs, sitemaps, documents (PDF and office files), media like YouTube and audio, and structured data. The goal is a clear source of truth for answers.
Do sources stay up to date?
Yes. Refresh sources on demand or set up scheduled refresh depending on the source type.
Can I control how the agent behaves?
Yes. Control prompts, model choice, tool access, and agent experience so behavior stays consistent.
Which AI models can I use?
GPT-5.2, Claude Sonnet 4.5, Gemini 3.0, Llama 4, Grok 4.1, DeepSeek V3.2, and more. Choose the model per chat, or use BYOK to manage provider access yourself.
Can I pick different models for different workflows?
Yes. Use a faster model for common questions and a stronger model for complex reasoning. InsertChat supports that balance per conversation.
Where can I deploy an agent?
Website widget, in-app embed, or API. Keep one agent setup and reuse it across channels.
Do I need coding skills?
No. Build and deploy AI agents using our visual builder. The embed code is one line of JavaScript.
Can I customize the branding and UI?
Yes. Customize the widget to match your brand. White-label options are available for a fully branded experience.
Can I use my own domain?
Yes. Custom domains are supported, typically via enterprise options.
Does InsertChat support voice?
Yes. Voice dictation and text-to-speech let users speak instead of type.
Does InsertChat support vision?
Yes. Enable vision for agents when images help clarify a request or context.
What tools and integrations are supported?
Zendesk, HubSpot, Shopify, WooCommerce, calendar booking, web search, Perplexity, and webhooks for your own systems.
Can I control which tools the agent is allowed to use?
Yes. Tool access is controlled per agent so you enable only what you need.
Can the agent hand off to a human?
Yes. Configure human handoff so the agent escalates when needed. Full conversation history is passed along.
Do you provide analytics?
Yes. Track chats, leads, feedback, and credits used. Find gaps in coverage and prioritize fixes.
Is it mobile friendly?
Yes. The widget and embeds work well on desktop and mobile with no separate experience needed.
What's the fastest path to a successful deployment?
Start with one agent and a small set of high-value sources. Iterate using real questions from analytics.
What is the fastest way to get started?
Create an account, upload one document, and ask your first question. Most teams go live in under 5 minutes.
Product FAQ
What is InsertChat?
An AI agent workspace that lets you build agents grounded in your knowledge and deploy them to web, app, or API. Connect tools and integrations to complete workflows.
What's the difference between an agent and an InsertChat agent?
A basic agent is prompt-only. InsertChat agents are grounded in your sources, configurable per use case, and able to use tools and integrations.
How do agents stay accurate and avoid hallucinations?
Ground your agent in a knowledge base your team controls and keep it fresh. Use analytics to find gaps and improve coverage over time.
What can I connect as knowledge?
URLs, sitemaps, documents (PDF and office files), media like YouTube and audio, and structured data. The goal is a clear source of truth for answers.
Do sources stay up to date?
Yes. Refresh sources on demand or set up scheduled refresh depending on the source type.
Can I control how the agent behaves?
Yes. Control prompts, model choice, tool access, and agent experience so behavior stays consistent.
Which AI models can I use?
GPT-5.2, Claude Sonnet 4.5, Gemini 3.0, Llama 4, Grok 4.1, DeepSeek V3.2, and more. Choose the model per chat, or use BYOK to manage provider access yourself.
Can I pick different models for different workflows?
Yes. Use a faster model for common questions and a stronger model for complex reasoning. InsertChat supports that balance per conversation.
Where can I deploy an agent?
Website widget, in-app embed, or API. Keep one agent setup and reuse it across channels.
Do I need coding skills?
No. Build and deploy AI agents using our visual builder. The embed code is one line of JavaScript.
Can I customize the branding and UI?
Yes. Customize the widget to match your brand. White-label options are available for a fully branded experience.
Can I use my own domain?
Yes. Custom domains are supported, typically via enterprise options.
Does InsertChat support voice?
Yes. Voice dictation and text-to-speech let users speak instead of type.
Does InsertChat support vision?
Yes. Enable vision for agents when images help clarify a request or context.
What tools and integrations are supported?
Zendesk, HubSpot, Shopify, WooCommerce, calendar booking, web search, Perplexity, and webhooks for your own systems.
Can I control which tools the agent is allowed to use?
Yes. Tool access is controlled per agent so you enable only what you need.
Can the agent hand off to a human?
Yes. Configure human handoff so the agent escalates when needed. Full conversation history is passed along.
Do you provide analytics?
Yes. Track chats, leads, feedback, and credits used. Find gaps in coverage and prioritize fixes.
Is it mobile friendly?
Yes. The widget and embeds work well on desktop and mobile with no separate experience needed.
What's the fastest path to a successful deployment?
Start with one agent and a small set of high-value sources. Iterate using real questions from analytics.
What is the fastest way to get started?
Create an account, upload one document, and ask your first question. Most teams go live in under 5 minutes.
Ready to train your AI?
Start your 7-day free trial today.
7-day free trial · Cancel anytime · No commitment
Related features
and solutions
Explore more capabilities that work well with knowledge bases.
Agent Builder
Build and customize AI agents with prompts, models, and tools — no coding required, deployed in minutes.
Multi-Model Support
Switch between GPT, Claude, Gemini, and more to find the best model for your knowledge base content.
Integrations
Connect your knowledge-grounded agent to Zendesk, HubSpot, Shopify, and 600+ tools.
Analytics
See which questions your knowledge base answers well and where content gaps exist.
Customer Support Solution
Build support agents that answer from your docs, reducing ticket volume and response time.
Compare to ChatGPT
See how InsertChat's RAG-grounded approach compares to generic ChatGPT for business use.