Explore the demo
Shared inbox
Bring website chat, calls, email, SMS, and WhatsApp into one workspace. Your AI answers first, and your team sees exactly what needs a person.
Explore Shared inboxThe product
AI front desk software for your customer conversations.
Answer customers, keep their context, and follow through with the tools your team needs.
AI receptionist
InsertChat answers your business calls from your own services, hours, and prices. It books appointments on your calendar and brings in your team, full transcript attached, when a person should follow up.
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After-hours answering
Your team’s phones ring while you’re open. After hours, or whenever nobody picks up, the AI receptionist answers, books the visit, and flags emergencies to your team.
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Virtual receptionist
Human virtual receptionist services bill by the minute or the call and cover the phone. InsertChat’s AI virtual receptionist answers calls, website chat, texts, email, and WhatsApp from your knowledge, books appointments, and hands your team the rest.
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AI voice agent
InsertChat’s AI phone agent understands what callers ask, answers from your knowledge, and uses your calendar and connected apps during the call, within the permissions you set. You set it up in the app; InsertChat runs the line, the voice, and the AI.
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Website chat
Add an AI assistant to the site you already have. It answers visitors from your pages and documents, saves leads, books appointments, and hands the chat to a person when it needs one.
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AI email responder
Connect Gmail or Outlook. Your assistant drafts or sends replies, and anything sensitive waits for your team in the shared inbox.
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AI text messaging
Customers text your InsertChat number and get answers from your knowledge. Your team sees every thread in the shared inbox and can step in.
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Bilingual answering
Callers who speak Spanish hear Spanish, and callers who speak English hear English, from the same assistant and knowledge.
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Scheduling
Your front desk offers open times, books the one the customer picks, and moves or cancels it later, on calls, website chat, and texts. Every booking stays linked to the customer and the conversation.
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Lead capture
Every call, chat, text, and email gets an answer right away. The assistant saves the lead as a contact with its source and tells your team when someone is ready to book or buy.
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Contacts
Your AI assistant saves each customer’s details from calls, chats, texts, and emails. Your team sees the history, open tasks, and next appointment in one record.
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Knowledge & answers
Bring your website, documents, FAQs, and product details into one knowledge base. Your assistant answers every channel from it and shows you which questions need a better answer.
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Actions & approvals
Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.
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Reports
See what customers ask, what your front desk resolved, and where answers need work. Every plan gets 30 days of reports; Scale and Enterprise add AI analysis.
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White label
Build a branded assistant for each client that answers their calls, chats, and texts, runs on your domain, and sells at the price you set.
Explore White labelBefore you choose your AI front desk.
What it does, what you control, and what to check before going live.
What is InsertChat?
InsertChat is an AI front desk for customer conversations, built by MindCrafters LLC. It brings website chat, phone, email, SMS, and WhatsApp together with contacts, business knowledge, scheduling, and actions in a shared workspace.
About InsertChat and MindCraftersWho is InsertChat built for?
InsertChat helps businesses answer customer questions, capture inquiries, and organize the next step. Example workflows cover home services, real estate, beauty & wellness, healthcare, professional services, e-commerce, agencies & teams, automotive, education & childcare, couriers & delivery, hospitality & events, pet services. Your own knowledge, connected tools, and permissions determine what each assistant can do.
Explore business use casesHow does it go beyond a website chatbot?
Website chat is one channel in InsertChat. The same workspace also brings together calls, email, SMS, and WhatsApp, with customer records and conversation history. Connected apps let the assistant help with tasks such as scheduling, within the actions and permissions you enable.
See the shared inboxCan my team control the AI and take over?
Your team chooses the assistant’s knowledge, tone, tools, and permissions. Supported actions can run automatically or wait for review, depending on configuration. People can take over conversations in the inbox with the customer’s context and internal notes available.
Understand actions and approvalsWhat do I need before going live?
Add and check your business knowledge, configure the assistant, and connect the first channel your customers use. Test the complete conversation, any enabled tool actions, and human handoff. Phone and messaging setup depends on your provider account, region, and configuration.
Follow the channel setup guideHow much does InsertChat cost?
Monthly plans are Pro $98, Growth $198, Scale $498, Enterprise from $998 in USD. Annual plans are paid upfront and include two months free. Plans have credit and usage limits; phone numbers, calls, and connected services can add costs. Credits do not represent a fixed number of messages or minutes.
Compare prices, limits, and channel costsIs Northstar a real customer?
Northstar Home Services is a fictional business used to demonstrate InsertChat. The demo uses sample data in the InsertChat app. The industry scenarios illustrate possible workflows; they are not customer testimonials or measured business results.
Explore the product demoBuild your AI front desk.
Start with the questions you answer every day.
Add your business information, test the answers, and connect your first customer channel.