Reliability and support
This static page lists key InsertChat service areas and the fastest way to report an issue with your workspace, API, or website assistant.
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Need help with a current issue?
This page is not a live incident feed. Send support the service area, timeframe, workspace URL, affected assistant, and visible error details so we can investigate.
Platform areas we support
Use this list to name the affected service area. Availability may vary by customer configuration, deployment path, and connected sources.
Web Application
Main InsertChat workspace for assistant setup, sources, conversations, and reporting
API
REST API for branded website assistant builds and owned-content workflows
Website Assistant Widget
Embeddable website assistant widget and delivery assets
AI Processing
Source ingestion, answer grounding, and assistant response processing
What to include when reporting an issue
Affected service
App, API, website widget, or AI processing
Useful context
Workspace URL, assistant, timeframe, and error details
Get help from our team
If something looks wrong, send the service area, timeframe, workspace URL, assistant name, and visible error details.
7-day free trial · No card required