AI Customer Support Agent: Deflect Tickets, Keep Customers Happy
Reduce support volume without frustrating customers. AI answers from your knowledge base 24/7, escalates complex issues to humans, and integrates with your existing helpdesk.
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Great for
Connects with
Deflect tickets
with grounded answers
Answer from the docs and policies your team maintains.
Knowledge base
Connect websites, docs, media, and structured sources as one source of truth.
Customer-first experience
Deploy as a bubble or window embed that matches your site.
Freshness control
Refresh sources anytime or on a schedule to keep answers current.
Visibility
Track what users ask and improve content over time.
Escalate to a human
when it matters
Keep the workflow simple and preserve context from the conversation.
Request a human
Let the agent request a human handoff when needed.
Support integrations
Connect tools like Zendesk to keep operations consistent.
Privacy controls
Keep data scoped per workspace and agent.
Agent controls
Tune behavior and tools per agent for reliable outcomes.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Lower ticket load from self‑serve answers
- Faster time‑to‑resolution with grounded replies
- Cleaner handoff when a human is needed
- Better coverage as you learn what people ask