AI Agent Analytics: Measure What Matters
Most agents are black boxes — you deploy them and hope for the best. InsertChat shows you exactly what customers are asking, where your knowledge base has gaps, and which conversations needed a human. Make data-driven improvements instead of guessing what to fix next.
7-day free trial · Cancel anytime · No commitment
Deploying an agent without
analytics is flying blind
What you miss when you can't see what your agent is actually doing.
No visibility into what customers ask
You deployed an agent but have no idea what people are actually asking it. Are they asking about pricing? Returns? Features you don't even offer? You're flying blind.
Can't tell if answers are accurate
Your agent responds to every question, but is it right? Without conversation review, wrong answers go unnoticed until a customer complains.
No way to find missing knowledge
The agent says 'I don't know' to questions you should be able to answer — but you have no systematic way to discover and fill those gaps.
No feedback loop for improvement
Without analytics, improving your agent is guesswork. You don't know which prompts work, which tools get used, or where the experience breaks down.
Measure what matters
and improve coverage
Use real conversations to guide improvements.
Conversation visibility
Read every conversation your agent handles. See the exact questions customers ask, the answers they receive, and whether they were satisfied — so you know what to fix before it becomes a complaint.
Content gap discovery
The analytics surface questions your agent couldn't answer confidently. These are your content gaps — the missing FAQ, the undocumented feature, the policy nobody wrote down yet.
Team workflows
Managers review conversations across agents and team members. Spot-check answer quality, share good examples, and build playbooks from real customer interactions — not hypothetical ones.
Agent iteration loop
See which prompts produce the best answers and which tools get used most. Then iterate: adjust tone, enable a new integration, or tighten the scope — all based on data, not instinct.
What visibility
makes possible
Improvements you can only make when you see what customers actually ask.
- Know exactly which 5 articles to write next — ranked by how often customers ask questions your agent can't answer yet
- Track self-serve resolution rate over time. See it climb from 30% to 60% as you fill knowledge gaps the analytics surface
- Before launching to your highest-traffic page, review the last 100 conversations and verify answer quality — deploy with data, not hope
- Weekly improvement cycle: check the top unanswered questions, add the missing content, and watch resolution rates improve the following week
What our users say
We deployed AI support in 20 minutes. Our response time dropped by 80%. Customers love it.
Marcus Weber
Head of Support, Notion
Finally, one place for all my AI needs. The ability to switch models mid-conversation is game-changing.
Sarah Chen
Product Designer, Figma
The white-label option let us offer AI services to our clients overnight. Revenue grew 40% in Q1.
Elena Rodriguez
Agency Founder, Digitale Studio
Frequently asked questions
Tap any question to see how InsertChat would respond.
InsertChat
AI Support
Hey! 👋 Browsing Product questions. Tap any to get instant answers.
What is InsertChat?
An AI agent workspace that lets you build agents grounded in your knowledge and deploy them to web, app, or API. Connect tools and integrations to complete workflows.
What's the difference between an agent and an InsertChat agent?
A basic agent is prompt-only. InsertChat agents are grounded in your sources, configurable per use case, and able to use tools and integrations.
How do agents stay accurate and avoid hallucinations?
Ground your agent in a knowledge base your team controls and keep it fresh. Use analytics to find gaps and improve coverage over time.
What can I connect as knowledge?
URLs, sitemaps, documents (PDF and office files), media like YouTube and audio, and structured data. The goal is a clear source of truth for answers.
Do sources stay up to date?
Yes. Refresh sources on demand or set up scheduled refresh depending on the source type.
Can I control how the agent behaves?
Yes. Control prompts, model choice, tool access, and agent experience so behavior stays consistent.
Which AI models can I use?
GPT-5.2, Claude Sonnet 4.5, Gemini 3.0, Llama 4, Grok 4.1, DeepSeek V3.2, and more. Choose the model per chat, or use BYOK to manage provider access yourself.
Can I pick different models for different workflows?
Yes. Use a faster model for common questions and a stronger model for complex reasoning. InsertChat supports that balance per conversation.
Where can I deploy an agent?
Website widget, in-app embed, or API. Keep one agent setup and reuse it across channels.
Do I need coding skills?
No. Build and deploy AI agents using our visual builder. The embed code is one line of JavaScript.
Can I customize the branding and UI?
Yes. Customize the widget to match your brand. White-label options are available for a fully branded experience.
Can I use my own domain?
Yes. Custom domains are supported, typically via enterprise options.
Does InsertChat support voice?
Yes. Voice dictation and text-to-speech let users speak instead of type.
Does InsertChat support vision?
Yes. Enable vision for agents when images help clarify a request or context.
What tools and integrations are supported?
Zendesk, HubSpot, Shopify, WooCommerce, calendar booking, web search, Perplexity, and webhooks for your own systems.
Can I control which tools the agent is allowed to use?
Yes. Tool access is controlled per agent so you enable only what you need.
Can the agent hand off to a human?
Yes. Configure human handoff so the agent escalates when needed. Full conversation history is passed along.
Do you provide analytics?
Yes. Track chats, leads, feedback, and credits used. Find gaps in coverage and prioritize fixes.
Is it mobile friendly?
Yes. The widget and embeds work well on desktop and mobile with no separate experience needed.
What's the fastest path to a successful deployment?
Start with one agent and a small set of high-value sources. Iterate using real questions from analytics.
What is the fastest way to get started?
Create an account, upload one document, and ask your first question. Most teams go live in under 5 minutes.
Product FAQ
What is InsertChat?
An AI agent workspace that lets you build agents grounded in your knowledge and deploy them to web, app, or API. Connect tools and integrations to complete workflows.
What's the difference between an agent and an InsertChat agent?
A basic agent is prompt-only. InsertChat agents are grounded in your sources, configurable per use case, and able to use tools and integrations.
How do agents stay accurate and avoid hallucinations?
Ground your agent in a knowledge base your team controls and keep it fresh. Use analytics to find gaps and improve coverage over time.
What can I connect as knowledge?
URLs, sitemaps, documents (PDF and office files), media like YouTube and audio, and structured data. The goal is a clear source of truth for answers.
Do sources stay up to date?
Yes. Refresh sources on demand or set up scheduled refresh depending on the source type.
Can I control how the agent behaves?
Yes. Control prompts, model choice, tool access, and agent experience so behavior stays consistent.
Which AI models can I use?
GPT-5.2, Claude Sonnet 4.5, Gemini 3.0, Llama 4, Grok 4.1, DeepSeek V3.2, and more. Choose the model per chat, or use BYOK to manage provider access yourself.
Can I pick different models for different workflows?
Yes. Use a faster model for common questions and a stronger model for complex reasoning. InsertChat supports that balance per conversation.
Where can I deploy an agent?
Website widget, in-app embed, or API. Keep one agent setup and reuse it across channels.
Do I need coding skills?
No. Build and deploy AI agents using our visual builder. The embed code is one line of JavaScript.
Can I customize the branding and UI?
Yes. Customize the widget to match your brand. White-label options are available for a fully branded experience.
Can I use my own domain?
Yes. Custom domains are supported, typically via enterprise options.
Does InsertChat support voice?
Yes. Voice dictation and text-to-speech let users speak instead of type.
Does InsertChat support vision?
Yes. Enable vision for agents when images help clarify a request or context.
What tools and integrations are supported?
Zendesk, HubSpot, Shopify, WooCommerce, calendar booking, web search, Perplexity, and webhooks for your own systems.
Can I control which tools the agent is allowed to use?
Yes. Tool access is controlled per agent so you enable only what you need.
Can the agent hand off to a human?
Yes. Configure human handoff so the agent escalates when needed. Full conversation history is passed along.
Do you provide analytics?
Yes. Track chats, leads, feedback, and credits used. Find gaps in coverage and prioritize fixes.
Is it mobile friendly?
Yes. The widget and embeds work well on desktop and mobile with no separate experience needed.
What's the fastest path to a successful deployment?
Start with one agent and a small set of high-value sources. Iterate using real questions from analytics.
What is the fastest way to get started?
Create an account, upload one document, and ask your first question. Most teams go live in under 5 minutes.
Ready to understand your conversations?
Start your 7-day free trial today.
7-day free trial · Cancel anytime · No commitment
Related features
and solutions
Features that feed into your analytics workflow.
Knowledge Base
Fill the content gaps analytics reveal — upload docs, crawl sites, and keep answers current.
Agent Builder
Tune prompts and behavior based on conversation insights.
Channels
Track performance across website widget, in-app embed, and API channels.
Integrations
See which integrations your agents use most and optimize workflows.