How follow-up questions work
In a follow-up, the meaning of words like “that,” “it,” or “the second one” comes from earlier messages. Language-model assistants read the whole conversation, so they resolve those references naturally, while keyword bots treat each message alone and often answer the wrong thing.
Suggested follow-ups are a design tool: after an answer, the chat shows two or three short questions visitors commonly ask next. They help visitors who don’t know what to ask and steer the conversation toward useful outcomes, like booking.
Example: a salon’s balayage questions
A visitor asks a hair salon’s website chat how much balayage costs and gets the price range. She then asks, “How long does it take?” and later, “Can I book that with Jen?” The assistant knows “it” and “that” mean balayage, answers from the salon’s service list, and offers Jen’s open times. This scenario is illustrative.
Follow-ups in InsertChat
InsertChat’s assistant reads the full conversation, so follow-up questions work on chat, calls, texts, and email; on calls it interprets short follow-ups in the context of what it just said. In website chat, Smart Suggestions, on by default, show context-aware suggested replies, and you can add your own suggestion messages for visitors to tap.
Greeting messages set the first thing visitors see. See the salon setup.
