Phone: Give your assistant a real number that
Use owned content to answer visitor questions with less friction.
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What this feature covers
Why it matters
The practical reason to use it.
Phone gives InsertChat a channel that has nothing to do with your website widget: a real, dialable phone number your assistant answers directly.
How it works
A step-by-step look at the workflow.
Step 1
Provision a phone number for the country, state, or city you want to serve.
Step 2
The assistant answers inbound calls with realtime speech and handles the caller's question directly.
Step 3
Every call is automatically transcribed, and the assistant can warm-transfer the live call to a teammate when it's needed.
Step 4
Review call analytics and per-second billing to see volume, outcomes, and cost.
Core job
The main job this feature handles.
Number provisioning
Get a phone number by country, state, or city through Telnyx.
Realtime speech
Answer callers with natural speech using OpenAI Realtime over WebRTC.
Call transcripts
Get a written transcript of every call automatically.
Call analytics
Review call volume, duration, and outcomes after the fact.
Daily use
How teams use it after launch.
Warm handoff
Transfer a live call to a human agent without dropping the caller.
Phone bridge transfer
Bridge the call directly to a team member's phone.
Provider transfer
Use provider-level call transfer when a phone bridge isn't the right path.
Per-second billing
Pay for call time by the second instead of rounded minute blocks.
Control points
What to keep controlled.
Dedicated channel
Run phone support as its own channel alongside web, WhatsApp, and email.
Shared context
Keep call transcripts alongside other conversation history.
Call controls
Manage active numbers and call routing from one place.
Location-based numbers
Match a number's area code to the region you serve.
What you get
The changes teams should notice first.
- Inbound calls answered instantly, with no hold queue
- Fewer missed calls outside business hours
- Smooth handoff to a teammate when a call needs judgment
- Clear per-second cost instead of flat call-center fees
The facts do the selling
Plan facts, platform capabilities, and worked examples — every claim here is checkable, not a pitch.
White-label included — never a paid add-on. Copyright removal from $98/mo. Full white-label — custom domain, branded portal, your-domain emails — from $198/mo.
The white-label wedge
Platform fact
Training runs on your sitemap, PDFs, docs, and YouTube transcripts. Answers cite the source pages they came from.
Trained on your content
Platform fact
Five clients at $300/mo on a $198/mo Agency plan is $1,300+ of monthly margin before usage.
A 5-client agency on one flat plan
Worked example
Your questions, answered.
Tap any question about the product, pricing, security, or setup to see a straight answer.
InsertChat
Answers about InsertChat
Hi! Tap any question below and I'll answer it for you.
Phone questions
Is this the same as the voice feature in my chat widget?
No. Phone gives your assistant a real, dialable phone number for inbound calls, provisioned by country, state, or city. Voice inside the widget is a separate feature for spoken conversation on your website — they run independently. The operational question is whether phone makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
What happens when a caller needs a human?
The assistant can warm-transfer the live call to a teammate, either bridging it directly to a phone or using a provider-level transfer, so the caller doesn't have to hang up and call back. The operational question is whether phone makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
When is this not a fit?
If you need a full outbound call-center dialer with campaign management, phone is not built for that — it's designed for the assistant to answer inbound calls, not to run outbound calling campaigns. The operational question is whether phone makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
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