AI Receptionist
An AI receptionist that answers every call—and knows when to hand off
Give callers a useful next step instead of voicemail. InsertChat answers from approved business information, follows configured booking or qualification workflows, and hands exceptions to your team.
Built for businesses that need consistent inbound call handling.
Interactive proof
Call the receptionist before you configure one
Use the live number to test a customer question, a booking request, and a request for a person. A useful test checks the outcome—not only whether the voice sounds natural.
- 1Ask a routine question the receptionist can answer from approved information.
- 2Ask to book an appointment and note how missing details are collected.
- 3Ask for a person and observe the configured transfer or fallback path.
Answer business calls around the clock
Set coverage, business hours, approved knowledge, and fallbacks before activation.
- Answer repetitive customer questions from reviewed sources
- Handle after-hours and overflow calls without sending every caller to voicemail
- Route unsupported or sensitive requests to the correct human path
Complete the next customer action
A receptionist should move the conversation forward, not merely take a message.
- Check availability through a configured calendar workflow
- Collect lead, support, or booking details during the call
- Preserve the transcript and outcome where the workspace configuration allows
Use a new line or verified forwarding
Phone availability depends on live carrier inventory and the target country.
- One active InsertChat number is included with each paid plan
- Forward an existing business number after verification
- Test transfers, fallback destinations, and business-hours behavior before launch
Human control
Limits to verify before launch
- Number inventory, local or toll-free availability, and supported countries are checked during setup.
- Porting is not represented as a self-serve feature; confirm the exact number and country with sales.
- The receptionist should not improvise legal, medical, financial, or other high-stakes advice.
Page-specific FAQ
Operational questions, answered
Can the AI receptionist use my existing phone number?
You can verify forwarding from an existing business number. Contact sales if the requirement is number porting because availability depends on the number and country.
Can it book appointments?
Yes, when a supported calendar workflow is connected and configured. Test availability, confirmation, cancellation, rescheduling, and the failure fallback before launch.
Can it transfer a caller to a person?
Yes, through the configured dashboard takeover or phone-bridge path. Define the destination and fallback before activation.
How are receptionist calls billed?
Voice calls use 12 credits per billable minute, equal to $0.12. Calls share the plan credit balance with other product usage.
Can I test this before paying?
Yes. The self-serve trial lasts seven days. Review imported sources, test the intended workflow, and verify handoff or fallback behavior before publishing the website assistant or activating a receptionist.
Product facts last reviewed 2026-08-17.