Image understanding
Use screenshots, product photos, labels, and visual examples to reduce visitor explanation burden.
Feature
Vision: Help visitors ask with images when words
Answer customer questions from your own business information.
- Ready in five minutes
- Built for small businesses
- Human handoff
What this feature covers
- Image Analysis
- Document OCR
- Visual Support
Context
Why it matters
The practical reason to use it.
Vision helps when a visitor's question depends on what they can show. A screenshot may explain an error, a product photo may clarify fit or variant, and a scanned page may contain the detail a visitor needs help interpreting.
The feature is strongest when visual understanding is paired with source-backed guidance. The assistant should not invent policies or product claims from an image alone; it should combine the visual signal with approved product information, support documentation, and clear escalation rules.
Businesses should scope vision to pages and assistants where visual context improves the visitor journey. For sensitive, unclear, or high-risk cases, the better path is often a human handoff with the uploaded context preserved.
How it works
How it works
A step-by-step look at the workflow.
- Step 1
Choose the visitor journeys where images reduce back-and-forth, such as visual support, product identification, document help, or troubleshooting.
- Step 2
Enable uploads for the relevant assistant and define what it may explain from the image versus what must come from approved sources.
- Step 3
Let visitors upload a screenshot, photo, or document image during the conversation and ask their question in plain language.
- Step 4
Review visual conversations, tighten prompts, add missing source material, and route cases to a person when the image needs human judgment.
Coverage
Core job
Use images to clarify the visitor question while approved sources still govern the answer.
Document image help
Help visitors interpret forms, receipts, policy pages, or scanned resources when approved guidance exists.
Assistant-level control
Limit visual input to the assistants and pages where images improve support or discovery.
Sensitive-case routing
Route unclear or high-risk visual cases to a person instead of forcing an automated answer.
Outcomes
What you get
The first improvements you should notice.
- Faster support when screenshots or photos explain the issue
- Better product and resource guidance when images clarify context
- More complete handoff because uploaded context stays with the thread
- Tighter control by scoping uploads to approved visitor journeys
Product details
See what is included
Review current plan details, product capabilities, and verified customer reviews.
White-label included — never a paid add-on. Copyright removal from $98/mo. Full white-label — custom domain, branded portal, your-domain emails — from $198/mo.
Training runs on your sitemap, PDFs, docs, and YouTube transcripts. Answers cite the source pages they came from.
Five clients at $300/mo on a $198/mo Agency plan is $1,300+ of monthly margin before usage.
Questions and answers
Common questions
Practical answers about vision: help visitors ask with images when words.
What kinds of questions fit vision?
Vision fits questions where a screenshot, product photo, label, receipt, form, or document image carries important context. It works best when your team has approved sources that explain what the assistant should do with that visual detail.
Can I keep vision limited to specific assistants?
Yes. You can enable visual input only where it improves the visitor experience and keep other assistants text-only. That keeps upload behavior easier to review and avoids adding complexity to simple answer paths.
When should vision hand off to a person?
Hand off when the image is sensitive, ambiguous, outside approved source coverage, or tied to a decision your business wants a human to own. The upload and transcript can travel with the support or lead context.
Related resources
Explore related resources
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Tools
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Voice
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White label
Use white label to give customers better answers while keeping your business information and handoff rules under control.
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Ready to get started?
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