Review visitor questions with full context
Use owned content to answer visitor questions with less friction.
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What this feature covers
Why it matters
The practical reason to use it.
The conversation inbox is the memory of the website assistant.
How it works
A step-by-step look at the workflow.
Step 1
Capture each conversation with transcript, page context, source usage, metadata, feedback, and handoff status.
Step 2
Search, pin, archive, or inspect threads when a visitor returns, a teammate needs context, or a failure pattern appears.
Step 3
Mark outcomes as resolved, escalated, qualified, or needing review so the assistant does not create hidden follow-up work.
Step 4
Use repeated patterns to update source coverage, prompts, suggested questions, and handoff rules.
Core job
The main job this feature handles.
Searchable inbox
Find the right conversation quickly when visitors return with follow-ups, when teammates need context, or when you are investigating a failure pattern.
Full transcripts
Review the entire back-and-forth instead of fragments, so prompt issues, missing content, and bad handoffs are easier to diagnose.
Pinned and archived
Keep important threads visible for active follow-up while archiving the rest to reduce noise without losing historical context.
Status visibility
See which conversations were opened, resolved, escalated, or still need review so assistants do not create hidden backlog.
Daily use
How teams use it after launch.
Resolution controls
Toggle resolved state, review the messages that led there, and keep the assistant loop honest when a human had to step in.
Human handoff context
Pass real conversation detail to a teammate instead of forwarding a summary that strips out the visitor wording and urgency.
Metadata append
Attach useful context to a chat so downstream systems, exports, and owned processes can understand where the conversation belongs.
Model-aware review
Inspect how conversations perform under different models and update the strategy when cost, latency, or answer quality drifts.
Control points
What to keep controlled.
What you get
The changes teams should notice first.
- Faster investigation when a conversation needs human review
- Better assistant improvements because teams can see the exact failure pattern
- Less context loss between assistant, support, sales, and content teams
- Cleaner reporting on which conversations were solved versus escalated
The facts do the selling
Plan facts, platform capabilities, and worked examples — every claim here is checkable, not a pitch.
White-label included — never a paid add-on. Copyright removal from $98/mo. Full white-label — custom domain, branded portal, your-domain emails — from $198/mo.
The white-label wedge
Platform fact
Training runs on your sitemap, PDFs, docs, and YouTube transcripts. Answers cite the source pages they came from.
Trained on your content
Platform fact
Five clients at $300/mo on a $198/mo Agency plan is $1,300+ of monthly margin before usage.
A 5-client agency on one flat plan
Worked example
Your questions, answered.
Tap any question about the product, pricing, security, or setup to see a straight answer.
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Answers about InsertChat
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Conversation inbox questions
Can I search across past conversations?
Yes. The inbox is built so teams can find the right thread quickly when a visitor returns, a lead needs review, or an answer pattern needs investigation. The operational question is whether conversation inbox makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
Does the inbox help with handoffs?
Yes. It preserves the full chat context, source page, metadata, and visitor wording so the human who takes over does not start from an empty summary. The operational question is whether conversation inbox makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
Is this useful outside support?
Yes. Sales can qualify intent, content teams can find missing answers, digital teams can inspect website friction, and agencies can review client assistant quality from the same conversation record. The operational question is whether conversation inbox makes the workflow clearer once real conversations, real ownership, and real edge cases show up. That is the bar teams should use before they expand the rollout across more assistants, more channels, or more teams.
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