InsertChat vs Userlike
Userlike is positioned around website messaging and live chat. InsertChat adds a grounded AI agent layer that can deploy on your site, enable tools, and scale across workflows.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Userlike is known for
Live chatWebsite messagingSales chatSupport chat
AI agents
plus clean escalation
Answer repeat questions and hand off the rest with context.
Knowledge grounding
Answer from docs and policies as a reference point.
Request a human
Escalate when a human needs to step in.
Embeds
Deploy a branded widget on key pages.
Visibility
Track what users ask and improve coverage.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Userlike |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools