InsertChat vs Crisp
Crisp is positioned around customer messaging, live chat, and support workflows. InsertChat focuses on deploying grounded AI agents with controlled tools and multi-model access across channels.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Crisp is known for
Live chatCustomer messagingSupport workflowsTeam inbox
AI agents
grounded in your sources
Answer from your docs and pages, then enable tools when needed.
Knowledge grounding
Connect websites, docs, and structured sources.
Embeds
Deploy a branded widget experience on your site.
Tool enablement
Enable tools per agent for controlled workflows.
Multi-model
Choose models per chat in one workspace.
A quick way to decide
what fits
Pick based on whether you need a workspace around agents.
Choose InsertChat for grounded answers from your knowledge base.
Choose InsertChat for multi-model access and per-agent tools.
Choose Crisp when your primary need is live chat operations.
Use InsertChat when you want agents across website and team workflows.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Crisp |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools