InsertChat vs Ada
Ada is positioned around customer service automation with AI agents. InsertChat focuses on deploying branded agents on your website with grounding, tool enablement, and workflow integrations.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Ada is known for
Support automationCX workflowsAI agentsOmnichannel
A workspace
around your agents
Deploy, control, and improve agents without stitching tools together.
Website embeds
Deploy a branded bubble or window widget.
Grounded answers
Answer from your sources instead of guessing.
Tool enablement
Enable tools per agent for controlled workflows.
Multi-model
Choose models per chat in one workspace.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Ada |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools