AI Agent for Utilities: Customer FAQ & Billing Support
Reduce call volume with AI that answers billing questions, explains service policies, and handles routine inquiries 24/7. Seamless handoff to humans for complex issues.
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Great for
Support deflectionPolicy FAQsOnboardingEscalations
Pairs well with
Customer supportRequest a humanKnowledge baseAnalytics
Grounded answers
from your sources
Keep responses aligned with the materials your team maintains.
Knowledge base
Connect websites, docs, and structured sources.
Docs and policies
Use policy docs and PDFs as sources.
Freshness
Refresh sources to keep answers aligned.
Deploy anywhere
Use in embeds, workspace, or API workflows.
Escalate cleanly
when it matters
Deflect what you can and hand off when a human needs to take over.
Request a human
Escalate when automation is not enough.
Support workflows
Connect workflows to support tools when needed.
Visibility
Track what people ask and improve coverage.
Scope control
Keep data scoped per workspace and agent.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer repetitive questions across channels
- Faster answers grounded in your sources
- Cleaner handoffs when humans take over
- Visibility into what people ask most