AI Agent for Marketplaces: Buyer & Seller Support
Support both sides of your marketplace with AI that answers policy questions, explains processes, and reduces support tickets. Train on your content to keep messaging consistent.
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Great for
Support deflectionPolicy FAQsOnboardingLead capture
Pairs well with
Customer supportKnowledge baseEmbedsAnalytics
Answer questions
from your policies
Keep responses aligned with what you publish and update.
Website grounding
Train from your pages as a source of truth.
Policy docs
Use PDFs and policy docs as sources.
Embeds
Deploy a branded widget on key pages.
Follow-up Q&A
Handle follow-ups without long back-and-forth.
Keep it controlled
as you scale
Deflect what you can and hand off when a human needs to take over.
Request a human
Escalate when automation is not enough.
Workflows
Connect support tools when needed.
Visibility
Track what users ask and fill gaps.
Scope control
Keep data scoped per workspace and agent.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer repetitive questions across channels
- Faster answers grounded in your sources
- Cleaner handoffs when humans take over
- Visibility into what people ask most