AI Agent for IT Helpdesk: Ticket Deflection & KB Search
Deflect up to 70% of IT tickets with AI that searches your knowledge base and answers common questions. Route complex issues to humans automatically. Integrates with your existing helpdesk.
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Great for
Pairs well with
Deflect tickets
from your knowledge base
Ground answers in KB articles, docs, and policies.
Knowledge grounding
Connect docs, pages, and structured sources.
Docs support
Use PDFs, docs, and spreadsheets as sources.
Freshness
Refresh sources as KB content changes.
Visibility
See what people ask and improve coverage.
Escalate gracefully
when needed
Keep workflows consistent with handoff when automation is not enough.
Request a human
Escalate to a human when the issue needs it.
Support integrations
Connect Zendesk for support workflows.
Scope control
Keep data scoped per workspace and agent.
Agent controls
Tune prompts and tools for reliable outcomes.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer repetitive questions across channels
- Faster answers grounded in your sources
- Cleaner handoffs when humans take over
- Visibility into what people ask most