AI Agent for Hardware: Product Support & Troubleshooting
Reduce support tickets with AI that answers product questions and troubleshoots issues from your manuals and documentation. Seamless handoff to humans for complex cases.
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Great for
Docs Q&ATroubleshootingSupport deflectionOnboarding
Pairs well with
Customer supportKnowledge baseRequest a humanAnalytics
Grounded support
from your manuals
Keep responses aligned with the documents your team maintains.
Docs and manuals
Use PDFs, docs, and spreadsheets as sources.
Knowledge base
Connect pages, docs, and structured sources.
Embeds
Deploy a branded widget on product and support pages.
Follow-up Q&A
Handle follow-ups without long back-and-forth.
Escalate when needed
and improve coverage
Deflect what you can and hand off when a human needs to take over.
Request a human
Escalate when automation is not enough.
Workflows
Connect support workflows when needed.
Visibility
Track what people ask and improve docs.
Scope control
Keep data scoped per workspace and agent.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer repetitive questions across channels
- Faster answers grounded in your sources
- Cleaner handoffs when humans take over
- Visibility into what people ask most