AI Agent for Call Centers: Call Deflection & Handoff
Deflect repetitive calls with AI that answers from your knowledge base. Reduce average handle time and free your agents for complex issues. Seamless handoff to humans when needed.
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Great for
Pairs well with
Deflect repetitive questions
with grounded answers
Keep responses aligned with the policies and docs your team maintains.
Knowledge base
Connect websites, docs, media, and structured sources.
Docs and policies
Use PDFs and docs as reliable source material.
Freshness control
Refresh sources to keep answers aligned.
Deploy anywhere
Use in embeds, workspace, or API workflows.
Escalate cleanly
when it matters
Keep trust with human handoffs and workflow integrations.
Request a human
Escalate when a human needs to take over.
Zendesk workflows
Connect support workflows when needed.
Visibility
Track what people ask and improve coverage.
Scope control
Keep data scoped per workspace and agent.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer repetitive questions across channels
- Faster answers grounded in your sources
- Cleaner handoffs when humans take over
- Visibility into what people ask most