BigCommerce AI chat widget
Turn store traffic into guided buying journeys. InsertChat answers from your content and helps customers move faster.
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Common outcomes
Support deflectionHigher conversionFaster decisions
Works with
EmbedsKnowledge baseLead captureAnalytics
Answer questions
while customers shop
Keep responses aligned with what you publish and update.
Website ingestion
Train from product pages, FAQs, and policies.
Embeds
Deploy on product and collection pages with a consistent UX.
Follow-up Q&A
Handle follow-ups without long back-and-forth.
Lead capture
Collect contact info and intent during chat.
Improve coverage
over time
Use visibility to find gaps and keep answers consistent.
Visibility
Track what customers ask most.
Agent controls
Tune prompts and tools per agent.
Scope control
Keep data scoped per workspace and agent.
Multi-model
Choose models per chat in one workspace.
What you get
in production
Outcome-focused benefits you can measure in support, sales, and operations.
- Fewer manual steps in common workflows
- Faster handoffs with the right context attached
- Less tool switching across conversations
- More consistent outcomes per agent