InsertChat vs Zendesk
Zendesk is positioned as a customer service platform. InsertChat focuses on deploying grounded AI agents across website, workspace, and API, with controlled tools and workflow integrations.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Zendesk is known for
Helpdesk workflowsCustomer serviceSupport operationsOmnichannel
AI agents
across channels
Use the same agent across your website, workspace, and API workflows.
Website embeds
Deploy a bubble or window widget on key pages.
Knowledge grounding
Answer from your sources instead of guessing.
Multi-model
Choose models per chat in one workspace.
Tool enablement
Enable tools per agent for controlled workflows.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Zendesk |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools