InsertChat vs Salesforce Service Cloud
Service platforms manage tickets and workflows. InsertChat focuses on deploying AI agents grounded in your knowledge base, with controlled tools and multi-model access.
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InsertChat strengths
Salesforce Service Cloud is known for
Grounded answers
from your sources
Answer from your docs and pages, then hand off when needed.
Knowledge base
Connect docs and pages as a source of truth.
Embeds
Deploy a branded widget on key pages and portals.
Request a human
Escalate when a human needs to take over.
Visibility
Track what people ask and fill gaps.
Tools and models
in one place
Enable tools per agent and choose models per chat without switching platforms.
Tool enablement
Enable workflows per agent when needed.
Multi-model
Choose models per chat in one workspace.
Scope control
Keep data scoped per workspace and agent.
Agent controls
Tune prompts and tools per agent.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Salesforce Service Cloud |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools