InsertChat vs Olark
Olark is positioned around live chat for sales and support. InsertChat adds a grounded AI agent layer that can answer from your sources and route escalations cleanly.
7-day free trial · Cancel anytime
InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Olark is known for
Live chatLead captureSupport chatSales chat
AI agents
on your website
Answer repeat questions and escalate when a human is needed.
Knowledge grounding
Answer from your docs and pages as sources.
Embeds
Deploy a branded widget on key pages.
Request a human
Escalate when the conversation needs it.
Visibility
Track what users ask and improve coverage.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Olark |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools