InsertChat vs LivePerson
LivePerson is positioned around enterprise conversational customer engagement. InsertChat focuses on a lightweight deployed agent layer that stays grounded in your sources and connects to your workflows.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
LivePerson is known for
Conversational CXContact centersMessagingAutomation
A lightweight agent layer
you can deploy anywhere
Use the same agent across website, workspace, and API.
Deploy anywhere
Use embeds, workspace, and API workflows.
Knowledge grounding
Answer from your sources instead of guessing.
Tools
Enable tools per agent when workflows need action.
Multi-model
Choose models per chat in one workspace.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | LivePerson |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools