InsertChat vs LiveChat
LiveChat is positioned around live chat for sales and customer support teams. InsertChat focuses on deploying grounded AI agents with controlled tools and multi-model access across channels.
7-day free trial · Cancel anytime
InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
LiveChat is known for
Live chatSupport teamsSales chatCustomer messaging
Agents plus workflows
in one workspace
Use one agent across website embeds and team workflows.
Embeds
Deploy a branded widget experience on your site.
Knowledge grounding
Answer from your sources instead of guessing.
Tool enablement
Enable tools per agent for controlled workflows.
Multi-model
Choose models per chat in one workspace.
A quick way to decide
what fits
Pick based on whether you need AI agents or live chat operations.
Choose InsertChat for grounded agents with tools and integrations.
Choose InsertChat for multi-model access in one workspace.
Choose LiveChat when your primary need is live agent chat operations.
Use InsertChat when you want agents across website and team workflows.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | LiveChat |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools