InsertChat vs Helpshift
Helpshift is positioned around customer support, including mobile-first use cases. InsertChat focuses on deploying grounded agents on your website with tool enablement and integrations.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Helpshift is known for
Customer supportMobile supportDeflectionAgent assist
Deflect repeat questions
escalate the rest
Ground answers in your sources and keep handoff clean.
Knowledge base
Connect docs and policies as a reference point.
Request a human
Escalate when a human needs to take over.
Embeds
Deploy a branded widget on portals and key pages.
Visibility
Track what people ask and improve over time.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Helpshift |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools