InsertChat vs Gladly
Gladly is a customer service platform positioned around customer conversations. InsertChat focuses on a deployed agent layer that stays grounded in your sources and can escalate cleanly when needed.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Gladly is known for
Customer serviceConversation workflowsOmnichannelAgent assist
Deployed agents
that stay consistent
Use one agent layer across pages, teams, and channels.
Embeds
Deploy a branded widget on key pages.
Knowledge base
Answer from your sources as a reference point.
Tools
Enable tools per agent when workflows need action.
Escalations
Hand off to a human when required.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Gladly |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools