InsertChat vs Chatwoot
Chatwoot is an open-source customer engagement platform. InsertChat focuses on a dedicated AI agent layer that deploys on your website, stays grounded in your sources, and connects workflows when needed.
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InsertChat strengths
Website embedsKnowledge baseTool enablementIntegrations
Chatwoot is known for
Open sourceCustomer engagementInbox workflowsOmnichannel
Add a grounded agent layer
to your chat experience
Use one workspace for knowledge, tools, and deployments.
Knowledge grounding
Answer from your sources instead of guessing.
Embeds
Deploy a branded widget experience.
Tools
Enable tools per agent to keep workflows controlled.
Visibility
Track what people ask and improve coverage.
Quick comparison
at a glance
A simple view of what each product is primarily built for. Availability can vary by plan and setup.
| Feature | InsertChat | Chatwoot |
|---|---|---|
| Knowledge sources | Web, docs, YouTube, structured data | Help center and internal docs |
| Deployment channels | Bubble or window embed | Varies by product |
| Integrations | Zendesk, HubSpot, commerce tools | Varies by plan |
| Model access | Multiple models in one workspace | Not core |
| Branding | Custom branding and themes | Varies |
| Security | Roles, scoped workspaces, deletable history | Varies by vendor |
What teams choose
when they switch
Outcome-focused reasons teams move to a workspace approach.
- A faster decision on what to use for your workflow
- A clear setup path for your team and your website
- More control over knowledge, tools, and deployments
- A workspace approach instead of one‑off chat tools