# AI Voice Agent & AI Phone Agent for Business Source: https://insertchat.com/product/voice-agent > InsertChat’s AI phone agent understands what callers ask, answers from your knowledge, and uses your calendar and connected apps during the call, within the permissions you set. You set it up in the app; InsertChat runs the line, the voice, and the AI. An AI voice agent is software that holds a spoken phone conversation: it listens, works out what the caller needs, decides what to do, and replies in a natural voice. InsertChat’s AI voice agent answers your business calls from your knowledge, books appointments, and uses connected apps such as HubSpot or Zendesk during the call, within the permissions you set. ## Listens and replies in real time A realtime voice model answers in one of 10 natural voices, in the language the caller speaks. ## Books on the call Checks open times, then books, moves, or cancels, and confirms only after your calendar does. ## Works in your apps Creates CRM records in HubSpot, Zoho, or Dynamics 365, opens Zendesk tickets, and looks up Square orders. ## Guardrails you set Choose which actions run on their own and which wait for a teammate’s approval. ## Knows when to hand off Brings in your team when a caller asks for a person, it’s unsure, or the caller is upset. ## Leaves a full record A transcript, an AI summary, and a contact record for every call, in the shared inbox. ## What the AI voice agent may do, and what stays off-limits Every action comes from an app you connect and switch on. Anything risky can wait for a teammate’s approval. ### On the call, when you allow it - Check open times and book, move, or cancel appointments - Create or update CRM contacts, deals, leads, and notes - Open or update a help desk ticket - Look up an order, booking, or customer record - Save the caller as a contact with their request - Confirm a booking or callback by text or email ### Approval-only or off-limits - Actions you set to wait for a teammate’s approval - Follow-up texts and emails it proposes, which wait for approval and the customer’s consent - Anything that needs identity checks the connected app doesn’t perform - Other customers’ private information - Live transfers and outbound calls, which InsertChat doesn’t make ## Launch an AI phone agent without writing code 1. **Give it your knowledge.** Add your website, documents, and the answers to the calls you get most. Write instructions in plain language. 2. **Connect the apps it may use.** Connect your calendar and tools like HubSpot or Zendesk, then switch on only the actions the agent needs. 3. **Pick a voice, then call it.** Choose a voice and greeting, place test calls, and route your number once the answers and actions are right. ## How does an AI voice agent work? The caller speaks, and a realtime voice model works out the request. The agent checks your knowledge base and the connected apps it is allowed to use, then answers out loud in the voice you picked. When it needs your calendar or CRM, it waits for the app to confirm before telling the caller the result. ## What’s the difference between an AI voice agent and an AI receptionist? An AI receptionist is an AI voice agent with a front-desk job: answer the business line, help callers, and book appointments. InsertChat does both. The same agent answers as your receptionist and can act in your other tools during the call, such as creating a HubSpot contact or opening a Zendesk ticket. ## How is an AI phone agent different from an IVR phone menu? An IVR makes callers press numbers or recite menu options to reach a department. An AI phone agent lets them say what they need in their own words, answers the question, and finishes the task, such as a booking. Callers who want a person are handed to your team with the details already collected. ## Do I need developers to build an AI voice agent? Not with InsertChat. Developer voice platforms sell building blocks, and you assemble the phone line, prompts, voice, and integrations yourself. InsertChat is ready to answer business calls: add your knowledge, connect your calendar, pick a voice, and forward your number. The phone number, voice, and AI model come with your plan. ## Does the AI voice agent sound human? Choose from 10 natural voices with North American, British, Irish, Australian, and Brazilian Portuguese accents, then place a test call to hear yours. It answers in the caller’s language. If a caller asks whether they are speaking with a person, it says it is an AI assistant. ## What can a business use an AI phone agent for? Answering and booking for service businesses; order, booking, and customer lookups for shops that run on Square; intake for law firms and agencies; support tickets in Zendesk; and lead capture straight into HubSpot, Zoho, or Dynamics 365. One agent can do all of these, limited to the actions you switch on. ## Which apps can the voice agent use during a call? Calendars: the built-in calendar, Google Calendar, Outlook, Calendly, and Cal.com. CRMs: HubSpot, Zoho, and Microsoft Dynamics 365. Help desk and commerce: Zendesk, Square, and Stripe. The table below lists what each connection allows, and you switch on only the actions you need. ## How do I keep an AI voice agent from making mistakes? Give it complete knowledge and clear instructions, switch on only the actions it needs, and set risky ones to wait for approval. It won’t announce a price, booking, or cancellation it hasn’t confirmed, it won’t treat caller ID as proof of identity, and it brings in your team when it’s unsure. ## Can the AI phone agent make outbound calls? No. InsertChat’s voice agent answers the calls that come to your business. Follow-ups go out as texts or emails, which wait for a teammate’s approval and the customer’s consent, or your team calls back from the needs-you queue with the transcript in hand. ## How much does an AI voice agent cost? Plans start at $98 per month with one phone number and 5,000 monthly credits. Calls use credits that cover the voice and the phone line, round up to whole minutes, and have a one-minute minimum; additional numbers are $10 per month. At the usage estimator’s example rate of 12 credits per billable minute, Pro’s 5,000 monthly credits cover about 416 call minutes, roughly 138 three-minute calls, if you spend them only on calls. New customers can try Pro free for 7 days with 500 credits. ## Actions the voice agent can take, by connected app These are the actions each connection makes available to the agent. Turn on the ones you need, and decide which run on their own and which wait for review. | Connected app | What the agent can do during a call | | --- | --- | | Google Calendar and Outlook | Find free times, and create, update, or delete events | | Calendly | List event types and available times, book an invitee, and cancel events | | Cal.com | Check available slots, and book, reschedule, confirm, or cancel bookings | | HubSpot | Search, create, and update contacts, deals, and tickets; add notes, tasks, and meetings | | Zoho CRM | Search, create, and update leads, contacts, deals, events, and notes | | Microsoft Dynamics 365 | Create accounts and contacts; create and update leads, cases, and opportunities | | Zendesk | Search, create, update, and reply to tickets and requests | | Square | Look up orders, customers, and catalog items; check availability; update or cancel bookings | | Stripe | Look up customers, products, prices, and subscriptions; create payment links | From the actions InsertChat makes available for each connection. Your account permissions in each app still apply. ## AI voice agent vs IVR phone menu vs voicemail | Compared | InsertChat AI voice agent | IVR phone menu | Voicemail | | --- | --- | --- | --- | | How callers ask | In their own words, in their language | By pressing keys or saying menu options | By leaving a message | | Answers questions | Yes, from your knowledge base | Recorded messages | No | | Completes tasks | Books appointments and uses the connected apps you allow | Routes the call to a department or extension | No | | Reaching a person | Hands off with the details collected; no live transfer | Transfers to an extension | A callback later | | Record of the call | Transcript, AI summary, and contact record | Call logs in your phone system | A recorded message | | Setup | Add knowledge, connect apps, pick a voice, forward your number | Script the menus and record the prompts | Record a greeting | IVR and voicemail columns describe typical setups; features vary by phone system. ## AI phone agents by industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job. - [Healthcare](https://insertchat.com/industries/healthcare): Answer the phone while your team is with patients. - [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step. - [Real estate](https://insertchat.com/industries/real-estate): Keep property inquiries and viewing requests moving. - [Auto repair](https://insertchat.com/industries/auto-repair): Book oil changes, brake jobs, and diagnostics while your service advisor is at the counter. - [Restaurants](https://insertchat.com/industries/restaurants): Answer hours, menu, and reservation calls without pulling staff off the floor. ## Is the AI voice agent the same product as the AI receptionist? Yes. It is the voice side of InsertChat’s AI front desk. The AI receptionist page covers call answering, routing, and keeping your number; this page covers how the agent reasons and the actions it can take in your apps during a call. ## Can the voice agent answer several calls at once? Yes. Each assistant can be on several calls at the same time, and every call gets its own transcript, summary, and contact record in the shared inbox. ## Does the voice agent work with my existing phone number? In the US and Canada, forward your existing number to InsertChat and keep publishing it. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered, and InsertChat doesn’t replace your phone system. ## Can I use the voice agent for healthcare calls? Enterprise plans can sign a Business Associate Agreement (BAA) for organizations that handle protected health information. On other plans, keep patient health information out of the agent’s knowledge and workflows. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Actions & approvals](https://insertchat.com/product/automations) - [Scheduling](https://insertchat.com/product/scheduling)