# AI Appointment Scheduling & Calendar Booking

Source: https://insertchat.com/product/scheduling

> Connect your calendar so your front desk can help with appointments. Keep bookings linked to the customer and the conversation that started them.

## Work with your calendar

Connect Google Calendar and configure the scheduling actions available to your assistant.

## Remember who is coming

See appointments alongside contact details and the customer’s request.

## Keep the day in view

Review upcoming appointments and the follow-up work that needs attention from your workspace.

## Which calendar can I connect for appointment scheduling?

Connect Google Calendar through the app catalog, authorize the account, and choose the scheduling actions your assistant can use. Test a booking, a reschedule, and a request that needs your team before enabling scheduling.

## Can a phone call or website chat lead to a booking?

Your front desk can collect the customer’s request and use the calendar actions you have enabled. Bookings stay connected to the customer and conversation, giving your team context for the appointment.

## Who handles unusual appointment requests?

Set the assistant’s scheduling permissions and handoff boundaries. Your team should handle availability exceptions or requests that fall outside the actions and business rules you have configured.

## Related features

- [AI receptionist](https://insertchat.com/product/phone)
- [Contacts](https://insertchat.com/product/crm)
- [Actions & approvals](https://insertchat.com/product/automations)