# AI Receptionist for Business Calls

Source: https://insertchat.com/product/phone

> Let your AI receptionist answer calls using your business information. Capture the request, help with scheduling, and pass the conversation to your team when needed.

## Connect your phone setup

Set up a business number or supported call forwarding, then test your receptionist before going live.

## Answers from your business

Give your receptionist service details, opening hours, FAQs, and the boundaries for when to hand off.

## Keep the call context

Review call activity and conversation details in the same inbox your team already uses.

## Can I use my existing business phone setup?

InsertChat supports business numbers and call-forwarding options. Availability depends on your region and configuration. Check the phone setup in your workspace and place a test call before routing customer calls.

## Can the AI receptionist help callers book an appointment?

Connect your calendar and enable the scheduling actions you want the assistant to use. It can collect appointment details and help with bookings within those permissions. Your team can handle requests that need an exception.

## What does the receptionist use to answer calls?

Add your services, opening hours, service area, and common questions to its knowledge. Test the answers and set handoff boundaries so a person can help with requests the assistant should not resolve on its own.

## Related features

- [Scheduling](https://insertchat.com/product/scheduling)
- [Knowledge & answers](https://insertchat.com/product/knowledge)
- [Shared inbox](https://insertchat.com/product/inbox)