# AI Knowledge Base Chatbot Trained on Your Docs Source: https://insertchat.com/product/knowledge > Bring your website, documents, FAQs, and product details into one knowledge base. Your assistant answers every channel from it and shows you which questions need a better answer. An AI knowledge base is the business information an assistant answers from, and a knowledge base chatbot is the assistant that uses it. In InsertChat you add website pages, documents, spreadsheets, scanned files, audio and video, and written questions and answers. One knowledge base serves calls, website chat, texts, email, and WhatsApp, and missing answers go to your team. ## Bring your own sources Add website URLs, documents, questions and answers, audio and video files, products, and other supported sources. ## Keep answers current Refresh sources and monitor training status as your services, policies, and website change. ## Test before you connect Try your assistant in the app, adjust its responses, and work through questions that need better answers. ## Build your AI knowledge base 1. **Import your website.** Crawl your site or sitemap so your services, prices, and policies are in from day one. 2. **Add documents and answers.** Upload PDFs, spreadsheets, and price lists, and write questions and answers for anything your site leaves out. 3. **Test and improve.** Ask real customer questions in the app, then fix the gaps listed in Questions to improve. ## Which files can the assistant learn from? Website pages by crawl or sitemap; PDF, Word, PowerPoint, text, and ebook files; spreadsheets such as CSV and Excel; scanned PDFs and images, read with text recognition; audio and video files, which are transcribed; and questions and answers you write. Upload limits depend on your plan. ## How do I keep answers current? Edit or refresh a source when your services, prices, or policies change, then test the questions it affects. Website sources can refresh automatically on a schedule that depends on your plan. ## How does the assistant avoid making things up? It answers from the information you approve and asks a person for help when that information is missing or conflicting, instead of guessing. Your business profile holds the facts customers ask for most: services and prices, areas served, opening hours, and payment methods. ## How do I find the questions it answered badly? Questions to improve lists customer questions that got a weak or incomplete answer, with how often each was asked and what the assistant tried to use. Add an approved answer or update a source, retest it in the app, and mark the question resolved. ## Can I test the knowledge base before customers use it? Yes. Ask the assistant your customers’ real questions in the app’s test area and check each answer before a channel goes live. Test conversations are kept separate from customer conversations in your contacts and reports. ## How much does an AI knowledge base cost? The knowledge base comes with every paid plan, starting at $98 per month. Pro includes 1,000 knowledge sources and files up to 20 MB, Growth 5,000 sources, Scale 25,000, and Enterprise 50,000, with files up to 50 MB on Scale and Enterprise. ## What sources can I add to the AI knowledge base? Supported sources include website URLs, documents, questions and answers, audio and video files, and product information. Choose the source format that fits the information and check its processing status. ## Will uploading a source immediately make it ready for answers? Check the source’s training or processing status in the app. Wait until processing finishes successfully before relying on the source for customer answers. Test relevant questions after it finishes. ## What happens when the assistant doesn’t know the answer? Handoff rules route the conversation to your team when a customer asks for a person, the assistant is unsure of an answer, it cannot resolve the request after repeated attempts, the customer is upset, or the request involves a sensitive action. Your team continues with the full conversation in the shared inbox. ## Does it read scanned PDFs and videos? Yes. Scanned PDFs and images are read with text recognition, and audio and video files are transcribed, so a recorded walkthrough or a scanned price sheet becomes knowledge the assistant can answer from. Check the processing status before relying on a new source. ## Related features - [Website chat](https://insertchat.com/product/website) - [AI receptionist](https://insertchat.com/product/phone) - [Reports](https://insertchat.com/product/reports)