# AI Knowledge Base for Your Business

Source: https://insertchat.com/product/knowledge

> Bring your website, documents, FAQs, videos, and product information into one knowledge base. Test answers and fill information gaps before connecting it to customers.

## Bring your own sources

Add website URLs, documents, questions and answers, YouTube content, products, and other supported sources.

## Keep answers current

Refresh sources and monitor training status as your services, policies, and website change.

## Test before you connect

Try your assistant in the app, adjust its responses, and work through questions that need better answers.

## What sources can I add to the AI knowledge base?

Supported sources include website URLs, documents, questions and answers, YouTube content, and product information. Choose the source format that fits the information and check its processing status.

## Will uploading a source immediately make it ready for answers?

Check the source’s training or processing status in the app. Wait until processing finishes successfully before relying on the source for customer answers. Test relevant questions after it finishes.

## How do I keep the assistant’s answers current?

Update and refresh sources when services, opening hours, policies, or products change. Test affected answers and add clear handoff instructions for questions your knowledge does not cover.

## Related features

- [Website chat](https://insertchat.com/product/website)
- [AI receptionist](https://insertchat.com/product/phone)
- [Reports](https://insertchat.com/product/reports)