# AI Email Responder for Gmail & Outlook Source: https://insertchat.com/product/email > Connect Gmail or Outlook. Your assistant drafts or sends replies, and anything sensitive waits for your team in the shared inbox. An AI email responder reads incoming customer email and prepares replies from your business information. InsertChat connects to Gmail or Outlook, drafts answers for your team to approve or sends them on the rules you set, and holds back messages where it is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter. ## Connect your mailbox Set up supported Gmail or Outlook connections and manage customer emails from the inbox. ## Drafts first, sending when ready Review drafts, then turn on automatic replies with a send delay and a business-hours rule. ## Sensitive email waits for you Complaints, upset customers, and payment or legal topics are held for a person to answer. ## Set up your AI email responder 1. **Connect the mailbox.** Authorize the Gmail or Outlook account your customers already write to. Their side of the conversation doesn’t change. 2. **Start with drafts.** The assistant drafts replies from your knowledge, and your team reviews and sends them from the shared inbox. 3. **Switch on sending.** Let replies send on their own after a delay of up to 10 minutes, during business hours only if you prefer. ## Will the AI send emails without my approval? Only after you turn on automatic replies. Start with drafts that your team reviews in the inbox. When you switch to sending, add a delay of up to 10 minutes and limit sending to business hours if you want. Emails where the assistant is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter still wait for a person. ## What does the AI email responder answer from? The same knowledge your phone and chat assistant uses: your website pages, documents, FAQs, and the instructions you write. Update a policy once and email, calls, chat, and texts all use the new answer. Test common questions before you let it send. ## Which emails does it answer, and which does it skip? It answers customer questions your knowledge supports, such as prices, hours, services, availability, and policies. Newsletters, delivery notices, and obvious spam go to the Spam view. Emails where it is unsure, the customer is upset, or the topic is a complaint, payment, or legal matter wait for a person. ## Can it book appointments from an email? Yes, once automatic replies are on and a calendar is connected with booking allowed. The assistant offers open times and books the one the customer confirms, and its reply is checked before the booking runs. Drafts never book anything: your team confirms the time when it sends the reply. ## How is this different from an AI writing assistant in Gmail? Writing assistants help you type faster, one email at a time. InsertChat answers on behalf of your business: it reads the customer’s question, replies from the knowledge your phone and chat assistant already use, books appointments, and keeps every email thread in the same shared inbox as your calls and texts. ## How much does an AI email responder cost? Email answering is part of every paid plan, starting at $98 per month with monthly AI credits shared across your channels. Credit use depends on the model you choose and the length of each conversation. New customers can try Pro free for 7 days. ## AI email answering by industry - [Law firms](https://insertchat.com/industries/legal): Take new client intake calls and book consultations while your attorneys are in court. - [Accounting](https://insertchat.com/industries/accounting): Book tax appointments and answer document questions while your accountants work on returns. - [Insurance](https://insertchat.com/industries/insurance): Collect quote details and answer policy FAQs while your licensed agents are on other calls. - [Property management](https://insertchat.com/industries/property-management): Take maintenance requests from residents and showing requests from renters, day or night. - [Interior design](https://insertchat.com/industries/interior-design): Answer fee questions, gather the brief, and book discovery calls while you’re with clients. - [Contractors](https://insertchat.com/industries/contractors): Book site visits for new remodels and take messages from clients and subs while you build. ## Which email accounts can I connect? Use the supported Gmail or Outlook connection for the mailbox you use with customers. Authorize the account, complete mailbox setup, and review the email actions and permissions in your workspace. ## Do replies include my email signature? Yes. Add a signature in the mailbox settings and it is added to the assistant’s replies automatically. Your team can still review each draft, signature included, before it goes out. ## Can the AI email responder send replies at night? Only if you let it. Turn on “Only reply during business hours” and automatic sending pauses outside the opening hours and time zone in your business profile. If those hours are missing or unclear, automatic sending pauses too. ## Where do SMS and WhatsApp messages go? Texts and WhatsApp messages land in the same shared inbox as email, calls, and website chat, and the assistant answers them from the same knowledge. Each channel has its own setup, and SMS and WhatsApp can carry their own charges. ## Related features - [Shared inbox](https://insertchat.com/product/inbox) - [AI text messaging](https://insertchat.com/product/sms) - [Actions & approvals](https://insertchat.com/product/automations)