# AI Email, SMS & WhatsApp Customer Messaging

Source: https://insertchat.com/product/email

> Connect email, SMS, and WhatsApp to your front desk. Manage customer messages and review the actions your assistant prepares in one place.

## Connect your mailbox

Set up supported Gmail or Outlook connections and manage customer emails from the inbox.

## Meet customers in their channel

Configure SMS and WhatsApp alongside your phone and website. Channel availability depends on your setup.

## Choose how actions run

Set permissions for supported actions and keep approval where your team needs it.

## Which email accounts can I connect?

Use the supported Gmail or Outlook connection for the mailbox you use with customers. Authorize the account, complete mailbox setup, and review the email actions and permissions in your workspace.

## Can I manage SMS and WhatsApp with email?

Yes. Configure the supported messaging channels alongside your mailbox, phone, and website chat. Channel availability and setup requirements vary; test each connection before relying on it for customer communication.

## Can my team approve an action before it runs?

Choose the supported actions available to the assistant and configure their permissions. Actions can run automatically or wait for review, depending on your configuration, and their outcomes remain available in the app.

## Related features

- [Shared inbox](https://insertchat.com/product/inbox)
- [Actions & approvals](https://insertchat.com/product/automations)
- [Contacts](https://insertchat.com/product/crm)