# Bilingual AI Receptionist for English & Spanish Calls

Source: https://insertchat.com/product/bilingual

> Callers who speak Spanish hear Spanish, and callers who speak English hear English, from the same assistant and knowledge.

A bilingual AI receptionist answers each caller in the language they speak. InsertChat’s assistant follows the customer’s language on calls, website chat, texts, and email, so a Spanish-speaking caller hears Spanish and an English-speaking caller hears English, while both get answers from the same knowledge base and land in the same shared inbox.

## Follows the caller

Switches when a caller speaks another language or asks for one, then stays in it.

## One knowledge base

Answers in each language from the information you already added.

## One inbox for every language

Calls, chats, and texts in any language land in the same shared inbox.

## How does the assistant choose a language?

It starts in your business language and follows the caller. When a caller speaks to it in Spanish or asks for Spanish, it switches and keeps that language for the rest of the conversation. A one-word greeting in another language does not switch it.

## Do I need my knowledge base in every language?

No. The assistant answers in the caller’s language from the knowledge you already added. Add translated material, such as a Spanish price list or intake instructions, when you want exact wording in that language.

## Can I keep the assistant in one language?

Yes. Turn off replying in the customer’s language and the assistant stays in your business language unless a caller explicitly asks for another one. You can set the business language from 58 options.

## How much does a bilingual AI receptionist cost?

Language settings are part of every plan. Paid plans start at $98 per month with one phone number and monthly credits, and calls use credits the same way in any language, rounded up to whole minutes.

## Bilingual answering by industry

- [Law firms](https://insertchat.com/industries/legal): Take new client intake calls and book consultations while your attorneys are in court.
- [Plumbing](https://insertchat.com/industries/plumbing): Answer emergency and routine plumbing calls while your crew is on a job.
- [Dental](https://insertchat.com/industries/dental): Book cleanings and new-patient exams, and tell callers which insurance plans you accept.
- [Property management](https://insertchat.com/industries/property-management): Take maintenance requests from residents and showing requests from renters, day or night.
- [Cleaning](https://insertchat.com/industries/cleaning): Explain what each clean includes, collect home sizes, and book walkthroughs by phone or chat.
- [Restaurants](https://insertchat.com/industries/restaurants): Answer hours, menu, and reservation calls without pulling staff off the floor.

## Which languages can it speak?

It follows the language a caller uses, and you can set your business language from 58 options. Place test calls in each language your customers use before going live, and listen to how your chosen voice sounds in each one.

## Does it work on website chat and texts too?

Yes. Website chat, SMS, email, and WhatsApp replies follow the same language setting, so a customer who writes in Spanish gets a reply in Spanish from the same knowledge base.

## Which businesses use a bilingual receptionist?

Businesses whose customers call in more than one language, such as home service companies, law firms taking intake calls, dental and medical practices, and property managers. Each industry page covers the calls and handoff rules for that business.

## Related features

- [AI receptionist](https://insertchat.com/product/phone)
- [Website chat](https://insertchat.com/product/website)
- [AI text messaging](https://insertchat.com/product/sms)