# AI Workflow Automation with Human Approval

Source: https://insertchat.com/product/automations

> Give your front desk the tools to act on a conversation. Choose what it can do automatically and what your team needs to review.

## Connect the tools you use

Install supported apps and select the actions your assistant can access.

## Keep control of the next step

Review proposed actions, approve or reject them, and check their outcome.

## See the work that remains

Use Today to review tasks, appointments, and items waiting for your attention.

## Which workflows can my AI assistant automate?

Install a supported connection and choose from the actions it makes available, such as calendar or email actions. Availability depends on the app, account permissions, and your InsertChat plan.

## Can I require approval before an action runs?

Yes. Configure the tools and permissions your assistant can use. Supported actions can run automatically or wait for review, depending on your setup. Review pending work and action outcomes in the workspace.

## How should I test a connected workflow?

Start with the specific customer request you want to handle. Confirm that the assistant has the right knowledge, can access only the intended actions, and requests approval or human handoff when your setup requires it.

## Related features

- [Scheduling](https://insertchat.com/product/scheduling)
- [Email & messaging](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)