# WhatsApp AI Chatbot for Your Business

Source: https://insertchat.com/integration/whatsapp

> Answer WhatsApp Business messages from your AI front desk.

InsertChat connects to a WhatsApp Business Account so your AI front desk can answer customer messages and send text, media, locations, contact cards, reply buttons, lists, and template messages. WhatsApp conversations land in the same shared inbox as your calls, website chat, SMS, and email.

## Keep WhatsApp conversations with the rest of your front desk

WhatsApp is one of your front desk channels, alongside website chat, phone, SMS, and email, and its conversations appear in your shared inbox. With the WhatsApp actions you enable, your assistant can send text, media, locations, contact cards, reply-button and list messages, and your message templates. It can also look up message history and media details. Replies are written in a short, messaging-friendly style.

## What your assistant can do in WhatsApp

- Send text, media, locations, and contact cards
- Send reply-button and list messages
- List message templates and send template messages
- Read message history and media details

Turn on only the actions you need. Each one can run automatically or wait for your team’s approval.

## Setup

1. **Connect your account.** Find WhatsApp in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## How businesses use WhatsApp with InsertChat

Illustrative examples, not customer results.

- **Share the menu and your location.** A guest messages to ask what’s on tonight’s menu and where to park. The assistant answers from your menu and sends your location pin. [Restaurants](https://insertchat.com/industries/restaurants)
- **Offer appointment times as reply buttons.** A client asks for a trim next week. The assistant replies with open times as reply buttons and books the one they tap in your connected calendar. [Salons & spas](https://insertchat.com/industries/salon)
- **Answer delivery questions on WhatsApp.** A customer asks where to drop off a parcel. The assistant replies with your depot’s location pin and hours, and passes missed-delivery complaints to your dispatcher. [Couriers & delivery](https://insertchat.com/industries/couriers)

## What do I need to connect WhatsApp?

You need a WhatsApp Business Account with a business phone number, because the connection uses the WhatsApp Business API; a personal WhatsApp account is not enough. Authorize it from the app catalog in InsertChat, then check that the WhatsApp channel shows as live.

## What can my assistant send on WhatsApp?

It can send text messages, media, locations, contact cards, and interactive messages with reply buttons or lists. It can also list your message templates and send a template message. WhatsApp’s own messaging rules, including when a template is required, still apply.

## Does WhatsApp messaging cost extra?

It can. WhatsApp may charge for business messages under its own pricing, separately from your InsertChat plan. Review the pricing for your WhatsApp account and region before you rely on template messages.

## Related features

- [AI email responder](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Knowledge & answers](https://insertchat.com/product/knowledge)

## Related guides and comparisons

- [AI text messaging](https://insertchat.com/product/sms)
- [Website chat](https://insertchat.com/product/website)
- [Bilingual answering](https://insertchat.com/product/bilingual)