# WhatsApp Business AI Messaging Integration

Source: https://insertchat.com/integration/whatsapp

> Connect WhatsApp from the app catalog in InsertChat with an account backed by a WhatsApp Business Account. The WhatsApp channel shows as live once that connection is active.

## Keep WhatsApp conversations with the rest of your front desk

WhatsApp is one of your front desk channels, alongside website chat, phone, SMS, and email, and its conversations appear in your shared inbox. With the WhatsApp actions you enable, your assistant can send text, media, locations, contact cards, reply-button and list messages, and your message templates. It can also look up message history and media details. Replies are written in a short, messaging-friendly style.

## Setup

1. **Connect your account.** Find WhatsApp in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## What do I need to connect WhatsApp?

You need a WhatsApp Business Account with a business phone number, because the connection uses the WhatsApp Business API; a personal WhatsApp account is not enough. Authorize it from the app catalog in InsertChat, then check that the WhatsApp channel shows as live.

## What can my assistant send on WhatsApp?

It can send text messages, media, locations, contact cards, and interactive messages with reply buttons or lists. It can also list your message templates and send a template message. WhatsApp’s own messaging rules, including when a template is required, still apply.

## Does WhatsApp messaging cost extra?

It can. WhatsApp may charge for business messages under its own pricing, separately from your InsertChat plan. Review the pricing for your WhatsApp account and region before you rely on template messages.

## Related features

- [Email & messaging](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Knowledge & answers](https://insertchat.com/product/knowledge)