# Stripe Integration for AI Customer Support

Source: https://insertchat.com/integration/stripe

> Use supported payment-related actions with controlled access.

InsertChat connects to Stripe so your AI front desk can create payment links and checkout sessions, create and look up customers, and look up invoices, subscriptions, payment intents, products, and prices during a conversation. Refunds and direct card charges aren’t supported actions, so those stay with your team.

## Keep payment-related actions under your control

Choose the supported Stripe actions relevant to your customer workflow and review the access they require. Configure approval where your team needs to make the decision, then test the specific payment-related task. The action list in your workspace shows which operations your account can make available to the assistant.

## What your assistant can do in Stripe

- Create payment links and checkout sessions
- Create and look up customers
- Look up invoices, subscriptions, payment intents, products, and prices

Turn on only the actions you need. Each one can run automatically or wait for your team’s approval.

## Setup

1. **Connect your account.** Find Stripe in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## How businesses use Stripe with InsertChat

Illustrative examples, not customer results.

- **Answer invoice status questions.** A client asks whether their last invoice went through. The assistant looks up the invoice in Stripe and replies with its status; disputes go to your team. [Accounting](https://insertchat.com/industries/accounting)
- **Explain membership charges.** A member asks about a charge on their card. The assistant looks up their subscription and latest invoice and explains it, and sends cancellation requests to your staff. [Gyms & fitness](https://insertchat.com/industries/gym)
- **Send a deposit link after booking.** Once a customer confirms a rental date in chat, the assistant creates a Stripe payment link for the deposit so they can pay right away. [Party & event rentals](https://insertchat.com/industries/party-rentals)

## What can the Stripe connection do?

It makes the supported Stripe actions shown in your workspace available to your assistant. Authorize the relevant account, inspect the action list, and choose the permissions needed for the specific payment-related workflow you want to support.

## Can a person approve a Stripe action first?

Configure approval for supported actions that your team needs to review. Test the intended workflow and check the proposed action details before enabling it. Connecting an account is only the first step; your selected actions and permissions determine what the assistant can do.

## Can the assistant issue a Stripe refund?

No. Refunds aren’t one of the supported Stripe actions. The assistant can look up the payment and invoice, then hand the refund request to your team with the details in the shared inbox.

## Looking for a Stripe integration like Intercom’s?

InsertChat’s Stripe actions work inside an AI front desk that also answers phone calls, SMS, email, WhatsApp, and website chat in one inbox. The InsertChat vs Intercom Fin comparison covers pricing and channels with dated sources.

## Related features

- [Actions & approvals](https://insertchat.com/product/automations)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Knowledge & answers](https://insertchat.com/product/knowledge)

## Related guides and comparisons

- [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin)
- [Pricing and plan limits](https://insertchat.com/pricing)
- [Square integration](https://insertchat.com/integration/square)