# AI Chatbot for Shopify Stores

Source: https://insertchat.com/integration/shopify

> Add your InsertChat assistant to your Shopify storefront using the installation guide in the app. Teach it with your product information and store policies, then bring customer questions into your inbox.

## Help shoppers understand your products before buying

A shopper asks about a product’s size or your return policy. Your website assistant answers from the product information and policies you have added to its knowledge. Keep those sources current and pass order-specific requests, including order changes and refunds, to your support team. The storefront installation connects these customer questions to your InsertChat inbox.

## Setup

1. **Get your website embed.** Open your assistant’s website installation settings, choose the Shopify guide, and copy your assistant’s embed code.
2. **Add it to your storefront.** Follow the Shopify installation instructions in the app to add the code to your storefront’s theme.
3. **Test the customer experience.** Ask product and policy questions on your storefront. Check that conversations reach your inbox and test handoff to your team.

## Do I install Shopify from the InsertChat app catalog?

Use the Shopify guide in your assistant’s website installation settings. Copy the generated embed code and follow the instructions for adding it to your storefront theme. This setup adds website chat; it does not authorize access to your Shopify account.

## Will the chatbot automatically know my products and orders?

Add product information and store policies to the assistant’s knowledge and keep those sources current. The storefront embed does not automatically grant access to live orders, refunds, or inventory. Pass order-specific requests to your support team.

## Related features

- [Website chat](https://insertchat.com/product/website)
- [Knowledge & answers](https://insertchat.com/product/knowledge)
- [Shared inbox](https://insertchat.com/product/inbox)