# Shopify AI Chatbot: Add One to Your Store

Source: https://insertchat.com/integration/shopify

> Add AI website chat to your Shopify storefront.

To add an AI chatbot to your Shopify store, copy your assistant’s embed code from InsertChat’s Shopify guide, open Online Store → Edit code for your theme, and paste it before the closing body tag in the storefront layout. Save and publish. The chat answers shoppers from your product information and store policies.

## Help shoppers understand your products before buying

A shopper asks about a product’s size or your return policy. Your website assistant answers from the product information and policies you have added to its knowledge. Keep those sources current and pass order-specific requests, including order changes and refunds, to your support team. The storefront installation connects these customer questions to your InsertChat inbox.

## Where the code goes in Shopify

- Location: Online Store → Edit code, before the closing body tag in the storefront layout
- Requirements: Shopify lets you edit a theme’s code only after you’ve purchased the theme and suggests duplicating it first. Storefront code doesn’t add chat to checkout.
- Source: [Shopify: Editing theme code](https://help.shopify.com/en/manual/online-store/themes/customizing-themes/edit-code/edit-theme-code), checked 2026-10-13

A website install adds the chat to your pages without signing in to your Shopify account or reading its data.

## Setup

1. **Get your website embed.** Open your assistant’s website installation settings, choose the Shopify guide, and copy your assistant’s embed code.
2. **Add it to your storefront.** Follow the Shopify installation instructions in the app to add the code to your storefront’s theme.
3. **Test the customer experience.** Ask product and policy questions on your storefront. Check that conversations reach your inbox and test handoff to your team.

## How businesses use Shopify with InsertChat

Illustrative examples, not customer results.

- **Answer shipping and return questions.** A shopper asks whether an order placed today arrives before Friday and how exchanges work. The assistant answers from your shipping and return policies and sends order-specific requests to your team. [E-commerce](https://insertchat.com/industries/ecommerce)
- **Answer ingredient questions for beauty brands.** A shopper asks whether a serum is fragrance-free. The assistant answers from the ingredient lists you add and sends questions about skin conditions to your team. [Beauty & wellness](https://insertchat.com/industries/beauty-wellness)
- **Give phone and WhatsApp shoppers the same answers.** Shoppers who call or message you on WhatsApp get the same product answers as storefront chat, from one assistant and one shared inbox.

## Do I install Shopify from the InsertChat app catalog?

Use the Shopify guide in your assistant’s website installation settings. Copy the generated embed code and follow the instructions for adding it to your storefront theme. This setup adds website chat; it does not authorize access to your Shopify account.

## Will the chatbot automatically know my products and orders?

Add product information and store policies to the assistant’s knowledge and keep those sources current. The storefront embed does not automatically grant access to live orders, refunds, or inventory. Pass order-specific requests to your support team.

## How do I add an AI chatbot to my Shopify store?

Open your assistant’s website installation settings in InsertChat, choose the Shopify guide, and copy the embed code. In Shopify, open the theme code editor, add the code before the closing body tag in the storefront layout, then save and publish the theme.

## Will the chatbot appear on Shopify checkout?

No. Storefront theme code doesn’t install chat in checkout, so the chat appears on your product, collection, and content pages.

## Related features

- [Website chat](https://insertchat.com/product/website)
- [Knowledge & answers](https://insertchat.com/product/knowledge)
- [Shared inbox](https://insertchat.com/product/inbox)

## Related guides and comparisons

- [AI customer support for e-commerce](https://insertchat.com/industries/ecommerce)
- [BigCommerce AI chatbot](https://insertchat.com/integration/bigcommerce)
- [WooCommerce AI chatbot](https://insertchat.com/integration/woocommerce)
- [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio)