# Outlook Integration for Your AI Front Desk

Source: https://insertchat.com/integration/outlook

> Use the supported Outlook connection to bring email into your front desk. Review account permissions and finish the mailbox setup in the app.

## Manage Outlook customer inquiries with your team

Authorize the Microsoft mailbox your business uses with customers, then complete the email setup in InsertChat. Keep incoming requests with the customer conversation instead of relying on someone to relay the details. Verify the account permissions and test the mailbox before enabling the workflow.

## Setup

1. **Connect your account.** Find Outlook in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## Which account should I connect to Outlook?

Use the Microsoft mailbox your business uses for customer communication. Authorize the account through the supported Outlook connection, review access permissions, and complete the mailbox setup in InsertChat.

## How do I check that the Outlook connection is ready?

Send a test email to the connected mailbox, confirm that the conversation reaches your inbox, and test the supported reply actions. Check that your team can take over and that actions requiring approval wait for review.

## Related features

- [Email & messaging](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Contacts](https://insertchat.com/product/crm)