# Google Calendar AI Booking for Calls and Chat

Source: https://insertchat.com/integration/google-calendar

> Connect availability and appointment actions to your front desk.

InsertChat connects to Google Calendar so your AI receptionist can find free time across your calendars and create, update, or delete events while a customer is on the phone or in chat. You choose which calendar actions run on their own and which wait for your team’s approval.

## From customer inquiry to calendar appointment

A customer asks for a visit by phone or website chat. Your assistant collects the request and uses the Google Calendar actions you have enabled. Keep the appointment and conversation together so your team knows who is coming and why. Test availability exceptions and approval settings before enabling the flow.

## What your assistant can do in Google Calendar

- Find free time slots across your calendars
- Create, update, and delete events
- Look up events and list your calendars

Turn on only the actions you need. Each one can run automatically or wait for your team’s approval.

## Setup

1. **Connect your account.** Find Google Calendar in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## How businesses use Google Calendar with InsertChat

Illustrative examples, not customer results.

- **Book a service call during the call.** A homeowner calls about a slow drain at 7 p.m. The assistant finds the next open slot on your Google Calendar, books it, and keeps the address and problem with the appointment. [Plumbing](https://insertchat.com/industries/plumbing)
- **Move appointments without phone tag.** A client asks to push Friday’s cut to next week. The assistant checks your calendar, updates the event, and records the change on the client’s contact. [Salons & spas](https://insertchat.com/industries/salon)
- **Schedule showings around your listings.** A buyer asks to see a listing Saturday morning. The assistant checks the agent’s free time and books the showing, or holds the request for approval. [Real estate](https://insertchat.com/industries/real-estate)

## What do I need to connect Google Calendar?

Authorize the Google account that owns or can access the calendar you want to use. Choose the scheduling actions available to your assistant and review their permissions. Test appointments and availability exceptions before using the connection with customers.

## Can I require approval for calendar actions?

Configure the supported actions and approval rules in your workspace. Your assistant can collect the requested time and customer details while actions that need review wait for your team. Test the exact booking flow you intend to use.

## Can my assistant book into more than one Google Calendar?

It can list your calendars and find free time across them, then create the event on the calendar you use for bookings. Test availability with shared calendars before customers start booking.

## Do customers get reminders for these bookings?

Appointments the assistant books can get a text or email reminder 72 hours and 24 hours before. If the time stops working, the customer can reply or call, and the assistant moves the appointment to another open time.

## Related features

- [Scheduling](https://insertchat.com/product/scheduling)
- [AI receptionist](https://insertchat.com/product/phone)
- [Actions & approvals](https://insertchat.com/product/automations)

## Related guides and comparisons

- [Outlook integration](https://insertchat.com/integration/outlook)
- [Calendly integration](https://insertchat.com/integration/calendly)
- [Cal.com integration](https://insertchat.com/integration/cal-com)